Job Title

Northern Community Hub - GlenroyFull-Time - 38 Hours per weekMaximum Term - 30th September 2026 (Possibility of Extension)SCHADS Level 4 $44.58 to $47.97 per hour + Superannuation + NFP Salary PackagingAbout Vincentcare VictoriaVincentCare Victoria is an award-winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness.Little bit about the roleVincentCare''s Access Point, located within the Northern Community Hub, provides a drop-in service for people experiencing, or at risk of, homelessness. The role sits within the Initial Assessment and Planning (IAP) team, which is responsible for triage, assessment, and supporting access to services across the Homelessness Service System.The IAP Worker is often the first point of contact, delivering timely assessment, information, and planning tailored to each client''s needs and choices. Working in a fast-paced environment with high daily demand, the role requires strong communication, interpersonal, and organisational skills, along with the ability to manage competing priorities.Key responsibilities include crisis intervention, assessment, advocacy, referral to housing and support services, and the use of the Housing Establishment Fund (HEF) to provide financial assistance where appropriate. The role requires a strong understanding of the homelessness system and a trauma-informed, client-centred approach, particularly when working with people who have experienced complex trauma.The IAP Worker works collaboratively with colleagues, external services, and community partners in line with the VincentCare Recovery Model. The role supports clients to navigate service systems and explore housing options, while ensuring accurate record keeping, compliance with relevant frameworks, and contribution to continuous service improvement.KeySelection CriteriaRelevant tertiary qualification in Social Work, Psychology, Community Services, or a related field, with 12 years'' experience (or equivalent demonstrated experience where appropriate).Current Victorian Driver''s Licence.Knowledge of issues impacting vulnerable clients, including homelessness, financial hardship, family violence, mental health, substance use, and disability.Ability to provide holistic, client-centred assessments and responses to complex needs.Experience managing conflict and responding to challenging behaviours.Understanding of professional practice, ethical client engagement, and accurate case recording.Commitment to social justice, human rights, empowerment, and self-determination.Cultural awareness and ability to adapt practice to diverse client needs.Strong organisational and time management skills in a high-volume environment.Ability to build and maintain effective working relationships with stakeholders.Why work for us? We offerSalary packaging, sometimes called salary sacrificing is a huge attraction here It is a popular way of providing employees in the community sector with tax benefits over and above their salary. It means the real value of a salary package can be significantly higher than the nominal value.Career Development opportunitiesEmployee Assistance ProgramWe offer a workplace with a firm commitment to helping others.We are passionate about #SocialJustice.How to apply:If this opportunity sounds perfect to you and you meet our essential requirements, we can''t wait to hear from you Please send us your updated CV and a cover letter telling us a little bit more about you and how your skills meet our key selection criteria inthe position description available here.Applications close: 15th February 2026 at 12.00 am.Please note: Candidates may be reviewed and progressed as applications are received.VCV reserves the right to close the advertisement at any time.We encourage you to submit your application as soon as possible to ensure you don''t miss out on this exciting opportunity.Phone enquiries may be made to Grace Hyde, Manager Engagement & Coordination on Prior to any commencement to employment, pre-employment checks must be completed. This will include reference checking, a national criminal history and right to work check and a working with children check.VincentCare Victoria is an accredited Rainbow Tick organisation.We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion.