About the roleselectability is seeking an experienced administration officer - intake all-rounder to be part of our team. As an administration officer - intake, you will assist to provide high quality service to our team. As our administration officer - intake you will be required to complete a broad range of administrative duties. Your responsibilities will include, but are not limited to:performing administrative tasks whilst demonstrating good organisational skills, flexibility and problem solvingmonitoring the shared inbox daily, responding promptly and professionally to referrals, enquiries, and internal communicationsliaising with internal and external stakeholders to gather required onboarding documentation and complete risk checks, with an understanding of risk identification and mitigationcoordinating and scheduling intake appointments, including setting dates and times, preparing relevant documentation, and attending intake meetings as requiredcommunicating directly with recipients and key stakeholders throughout the intake and onboarding process to ensure timely, accurate information exchangecompleting all intake documentationmanaging TRACCS onboarding and compliance requirements for recipientsuploading Wellbeing Stars, updating Excel registers, and ensuring all records are accurately maintainedeffective prioritisation of own workload to complete allocated tasks within designated timeframesbasic data entry and effective record keepingreceiving and responding to a high volume of phone callscommunicate effectively with people from diverse backgroundsAbout youTo be considered for this rewarding role you will have great interpersonal skills and the ability to take direction and work as part of a team.To be successful you must:ability to communicate confidently and professionally with all levels of employeesexceptional time management skills and attention to detailability to work in a fast-paced environment and take instructionsensitive and adaptable to recipients'' different personalities, cultural backgrounds and personal circumstancesRole requirementscertificate III in Business Administration or similar qualification (highly desirable)demonstrated experience in an administrative rolecritical knowledge of TRACCS, onboarding workflows, and stakeholder processesa current minimum P1 "C" class Queensland driver''s licencea Positive Notice Working with Children (blue card) (or the ability to obtain)NDIS Worker Screening Clearance (or the ability to obtain)NDIS Worker Orientation Module ''Quality, Safety & You''About the offerThis is a permanent full timeposition based in Townsville.We offer a range of benefits including:hourly rate of $26.30 to $ superup to $15,900 FBT salary packaging benefitsaccess to fitness passportflexible working arrangementscareer pathways and opportunities for developmentemployee assistance program offering confidential counselling support for employeesApplying If this sounds like you, please submit your resume and a cover letter outlining your skills and experience and why you are the best person for this role.If you would like more information please contact selectability''s HR Townsville team on or by email About usselectability is a not-for-profit charity with a primary focus of improvingmental wellbeing and contributing to suicide prevention across regionalQueensland.We believe everyone has the right to access high-quality supports locally and have recently expanded our services to include child safety, and residential aged care in the Lower Gulf.If you would like to know more, please visit our website.
Job Title
Administration Officer