Job Title

Customer Service and Administration AssistantAt the NSW Department of Education, we educate and inspire lifelong learners from early childhood, through schooling to vocational education and training. Ongoing Full-Time Location: Campbelltown Clerk Grade 3/4 with salary ranging from $84, 659 to $92,701 base plus superannuation and leave loading.Join our dynamic team where your skills will shine and your contribution will make a real impact.About the roleProvide a range of administrative and support services, including fleet management duties, records management, routine correspondence, meeting and event coordination, to support the effective operation of the Public Schools Education Offices Statewide.Join our team as a Customer Service Administration Assistant, where you will play a vital role in supporting the Public Schools Division operations. In this position, you''ll handle a variety of clerical and administrative tasks, including reception, financial and phone duties, all while contributing to a positive customer service experience.This role will also entail mentoring of new staff, manager administrative support and project assistance.For further information please click here to view the role descriptionAbout you We are looking for a motivated individual who possesses:Strong attention to detailThe ability to foster and maintain positive relationships with internal and external stakeholdersExcellent communication and interpersonal skillsA collaborative spirit to thrive in a small, dynamic teach environmentIf you''re ready to kickstart your career in administration and customer service, we want to hear from youKey knowledge and experienceKnowledge of and commitment to implementing the Department''s Aboriginal Education Policy and upholding the Department''s Partnership Agreement with the NSW AECG and to ensure quality outcomes for Aboriginal people.Essential requirements of the roleHold a valid clearance to work with children (Working with Children Check for paid employment).Hold a valid provisional or full Australian Driver''s licenceDemonstrated understanding of and commitment to the value of public education. Benefits35 hour working weekCompetitive, salary sacrificing, employer''s contribution to superannuation and annual leave loadingFlex Leave entitlements, generous holidays & leave conditionsOpportunities for advancement and mobility across the Department to support your career growthHow to applyAttach a 1-page resume, a 1-page cover letter and no more than 2 pages outlining how you meet the requirements and capabilities of this role (maximum 4 pages total)Please refer to the Applicant''s Guide to Applying to assist you with your application.You will also need to provide answers to the 2 pre-screen questions below as part of the application:Targeted Question 1 (maximum 300 words)1) Give an example of how you turned a dissatisfied customer into a satisfied one. What did you do?Targeted Question 2 (maximum 300 words)2) Tell us about a time when you guided and or supported a work colleague to learn a new process or task? How did you approach that and what was the outcomeIf you are an existing Education Support Staff (corporate staff) with the NSW Department of Education, click here for instructions on how to submit your application.All other applicants please submit your application by clicking ''Apply Now''.Note: the selection process will include a range of assessment techniques to assist in determining your suitability for the role. Successful candidates will be required to undertake pre-employment screening for this role which includes a National Criminal History Check.This is a child-related role. As a condition of employment you will be required to provide a valid Working with Children Check (WWCC) Clearance number (for paid employment). Visit the website for more information.Closing date: Tuesday 10th February 2026 at 11:59pmFor role enquiries please contact Hiring Manager at and for recruitment process enquiries please contact Recruiter at We welcome applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTQIA+ community, veterans, refugees and people with disability. If we can make some adjustments to our recruitment/interview process to better enable you to shine, please contact the Diversity and Inclusion Team () or visit NSW Department of Education Diversity and Inclusion.A recruitment pool may be created through this recruitment process. A recruitment pool is a group of applicants who have been assessed and identified as suitable for this role, and who may be considered for a range of similar roles, including temporary, term or ongoing roles, over the next 18 months.