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Why Smart?Look forward to working with Australia''s leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.Working at Smart offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.Do you have what it takes to become a Smartgroup Settlements Coordinator?Are you detail-driven and process-oriented with a knack for managing documentation and credit workflows? We''re looking for a Settlements Coordinator to join our operations team, supporting the novated leasing process through to settlementensuring accuracy, compliance, and efficiency every step of the way.This is a customer-facing role, ideal for someone who thrives in customer service, managing documentation, liaising with internal teams and external stakeholders, and ensuring all settlement processes are completed to the highest standard.Key Responsibilities include:Prepare and issue finance and leasing documentation with precision and timelinessAttend to both inbound and outbound customer calls and emailsAttend to both inbound and outbound customer calls and emailsManage the end-to-end novated lease settlement process, including responsibility for a pipeline of dealsLiaise with customers, financiers, employers, and dealers to ensure all documentation is complete and compliantMonitor and follow up on outstanding documents to ensure timely settlementsEnsure all data entry and system updates are accurate and aligned with compliance standardsCollaborate with internal sales and operations teams to support seamless post-sale fulfilmentMaintain confidentiality and adhere to all privacy and regulatory requirementsWhat you will bring:1+ year experience in finance, or compliance-based roleProven Customer Service experience and abilityStrong attention to detail and ability to manage multiple tasks under tight deadlinesExcellent organisational and time management skillsFamiliarity with credit application processes or leasing documentation (preferred)Strong written communication skills and ability to work independentlyComfortable working in a structured, process-driven environmentProficiency with internal systems and documentation workflowsWhat''s in it for you?Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:Smart Leave, an additional week of leave each yearFree lunch every weekUp to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work BonusMake a Difference Days paid days off to volunteer for the community and environmentDiscounted retail vouchersSalary packaging and novated leasing benefits (of course)Free flu vaccinationsEmployee Share PlanGrow with PurposeAt Smart, we''re driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right quality and regular one to ones, clear goals and success metrics, and growth conversations.Show us you have what it takesIf this sounds like the opportunity for you and you have something to offer, we''d love to hear from you. APPLY ONLINE today.Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us knowwe''re here to understand.Our Commitment to Diversity and InclusionWe''re committed to Equality, Diversity and Inclusivity. We welcome all people to join our team including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, people of any socioeconomic status, age, race, national origin or ethnicity.We''re proud to hold diversity and inclusion accreditations, including:- WGEA Employer of Choice for Gender Equality since 2019- DCA Inclusive Employer 20232024- Member of Reconciliation Australia''s RAP networkPlease note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.Respectfully, no agencies please.