Job Title

Company Description TOMRA Foodis a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sureEvery Resource Counts, has been our strength for over 50 years.At TOMRA, we want people toinnovate, showpassionin their work and beresponsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. Job Description TheField Service Engineer(FSE) is responsible for delivering high quality service to ensure enhanced machine performance and an excellent customer experience. Our Field Service Engineers are proactive, think critically, take initiative and are responsible for ensuring our solutions are delivered, installed, and maintained on an on-going basis.Field Service Engineers have an aptitude for machine operations, mechanical, electrical, computation and operational, and electrical assembly and installation. He/she is responsible for meeting customer supply demands to ensure all aspects of end-to-end system quality are met, from installation to preventative maintenance - ensuring our customers receive optimal results from machinery.The Field Service Engineer works collaboratively with peers and customers, ensuring and promoting health and safety for all while maintaining our global brand of quality and excellence.Key responsibilities:Ensure machines are performing to customer expectationsReact to machine issues in the field within an appropriate timeframe and ensure prompt resolution where an easy fix is not possible, ensure customer is well informed of the plan and potential costsProblem solves for operational or mechanical efficiencyTroubleshoot machine problems and/or performance issues through to resolutionPerform preventative maintenance to include undertaking pre-season and post-season servicing of machines, and work to enhance ongoing performance [of] the machinesComplete removal and installation of mechanical components such as shafts, bearings, belts, motorsWork collaboratively with engineering and/or research and development to improve work instructions and/or assist in the writing and editing of "build as" assembly and testing procedure documentsMaintain close relationship with sales leadership by providing customer updates and advising on any potential sales opportunities or customer concerns for follow-up action(s)Maintain close relationship with customer care centre (CCC) team and provide regular updatesActively contributes to continuous improvement activitiesEnsure use of company tools and equipment is done correctly and are maintained to a level to prevent unnecessary or premature deteriorationAssist with training and development of new Field Service Engineers, as requestedAddress or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional mannerProactively work with customers and internal stakeholders to successfully complete projects (e.g., research and development site testing, refurb, refit or upgrades)Regularly report on progress made with the customer activity plan and call cycle plansAct as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or salesPerform customer training, as requiredPromote a "Safety first" culture throughout the company, our customers, and our industry Qualifications About you:An industrial trade qualification in electrical, electronic, automation, mechanical, mechatronics, or industrial manufacturing is preferred, or equivalent degree/diploma.3+years of experience as a field service engineer or equivalent education.Relevant experience in troubleshooting either electrical, electronic,ormechanical equipment.Strong understanding / knowledge of electronics and electrical assembly and wiring.Knowledge / understanding of PLC.Experience in PC building, repairing and diagnostic testing.Working knowledge of PC and MS office suite, required.Proven ability to read, analyse and interpret technical procedures and/or governmental regulations.Ability to solve practical problems.Experience with packaging and/or printing machinery, a plus.Excellent customer service skills required.Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.Good written and verbal communication skills.A positive attitude with a strong customer service mindset.Experience engaging with customers in a service delivery environment.Physical Requirements:Able to perform frequent bending, kneeling, and standing, and work in confined spaces.Ability to work under pressure.Ability to lift up to 20 Kg., on a regular basis.Ability to distinguish between the full range of colours in the colour spectrum.No major food allergies that would impede ability to work around or near food, nuts, fruits, and vegetables.Work Environment:Ability to work in Food processing plants, farms, cold storage facilities, and outside in high/low temperatures.Willingness and ability to work overtime, as requested.Travel:Ability and willingness to travel extensively up to 70% of the timeMust be able to drive without restrictions and possess a valid Driver''s License.Must be able to obtain a valid passport for travel. Additional Information Why work for us:Birthday leave - have a day off on usSuperannuation employer contribution paid on top of base salaryTOMRA provides eight weeks of fully paid parental leave to all eligible employeesOnsite car parkingEmployee referral bonusJubilee programEmployee Assistance Program (EAP)Global career opportunities with a strong record for promoting internallyProfessional training and development: We are passionate about people and seeing them succeed.We love innovation, so we offer a collaborative environment where idea sharing and thinking outside the box is encouragedWe care for the planet and want to make a difference for the futureAt TOMRA we proudly recognise cultural diversity, inclusiveness of thought and individuals to create a great working environment for our employees. So, even if you don''t think you tick all the boxes and the requirements, but you have what it takes, we would still like to hear from you.