Job Title

Client Relationship LeaderSydney, NSW As a Client Relationship Leader (CRL), you will be the strategic partner and primary point of contact for AXA XL''s most valued clients. You''ll cultivate long-term relationships, deliver tailored solutions, and ensure seamless service across the client lifecycle. This role demands strong business acumen, technical expertise, and exceptional interpersonal skills to make AXA XL "feel small" while delivering big value. What you''ll be DOING What will your essential responsibilities include?Know Your Client HolisticallyUnderstand the client''s business, strategic priorities, industry trends, and risk landscape.Develop proactive insights and themes to guide client conversations.Align underwriting appetite with client needs.Identify and manage growth opportunities.Set and monitor account-level growth and profitability targets.Deliver What We PromiseTailor service arrangements to balance client needs with AXA XL''s cost-to-serve.Navigate internal resources and regional teams to support client delivery.Remove roadblocks for account teams and clients.Develop resolution plans for "at risk" clients and escalate when needed.Collaborate with brokers to address service-related issues.Bring Relevant Products & Solutions to ClientsIdentify opportunities with both new and existing clients.Drive cross-sell initiatives to increase product density.Lead risk dialogues to uncover client needs and match them with solutions.Shape proposals and collaborate with account teams to deliver compelling pitches.Co-innovate with clients, brokers, and internal teams to deliver value beyond the policy.Influence deal terms to balance profitability and client outcomes.Strengthen broker relationships to understand placement dynamics.Lead the Engagement with Our ProspectsPartner with underwriting to identify and engage prospects.Create forums and thought leadership opportunities to showcase AXA XL''s capabilities.Participate in industry events to expand engagement channels.Work with marketing to develop impactful content for prospects.Build and maintain a network of industry contacts to facilitate introductions and referrals.Foster Long-Term RelationshipsManage client relationships and stakeholder engagement.Lead client account teams (non-reporting) and build strong internal partnerships.Act on client feedback and pursue continuous learning.Conduct stewardship meetings.Strengthen internal stakeholder relationships to benefit the client.Use Data & Information to Unlock RelationshipsUse analytics to identify client trends and cross-sell opportunities.Leverage CRM tools to track interactions and personalise engagement.Apply KPIs to measure and improve client engagement strategies.Promote a client-first mindset across the Australian team through tools, training, and best practices.Implement feedback mechanisms to refine engagement approachesYou will report to the Head of Distribution and Marketing, AustraliaWhat you will BRINGWe''re looking for someone who has these abilities and skills:BusinessCommercial Acumen / Relationship Building: Engage with C-suite executives and brokers, manage stakeholders, resolve conflict, and negotiate effectively.Business & Insurance Acumen: Demonstrate deep knowledge of insurance principles and business dynamics.Marketing & Communication: Tailor messaging to audience needs through strategic communication.Financial AcumenApply insurance financial principles and assess P&L impacts.Data-Driven Decision Making / Strategic Solutioning: Simplify complexity, create solutions, and use data to inform decisions.PeopleCustomer Centricity: Prioritise customer needs while balancing stakeholder interests.Leadership People Skills: Empower teams, inspire change, and lead toward collaborative goals.Cross-Functional Collaboration: Foster teamwork and build trusted internal relationships.Emotional Intelligence / Cultural Awareness: Adapt approach based on interpersonal and cultural dynamics.TechnicalBusiness Planning: Set objectives, action plans, and monitor progress.Industry and Market Knowledge: Understand client operations and industry context.Technical Product Expertise: Advocate for client needs using global insurance knowledge.Who WE areAXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don''t just provide re/insurance, we reinvent it.How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.Learn more at What we OFFERInclusionAXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That''s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It''s about helping one another and our business to move forward and succeed.Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance CharterLearn more at AXA XL is an Equal Opportunity Employer.Total RewardsAXA XL''s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.We''re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.SustainabilityAt AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars:Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society are essential to our future. We''re committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We''re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We''re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL''s "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day the Global Day of Giving. For more information, please see