Job Title

Job no: 503445Work type: CasualLocation: Brisbane, Odyssey GamingCategories: HelpdeskOdyssey Gaming Services is seeking enthusiastic Customer Experience Representatives to join our Customer Operations team on a casual basis, with potential for permanent opportunities. If you''re passionate about great customer service and confident in fastpaced, problem-solving environments, we''d love to hear from you.Key ResponsibilitiesProvide professional support to venues via inbound/outbound calls, email, and case managementTroubleshoot technical issues and assist with machine reporting variancesAssist with queries and issues regarding venue membership, promotions, and incident management processesBuild strong rapport with venue staff and deliver consistent, high quality customer serviceContribute to a positive, collaborative and customer centric team cultureAbout the RoleYou''ll work closely with venues across Queensland as their first point of contact for technical help and operational support.Our team operates 8:00am4:00am, seven days a week, and this role includes a rotating roster with evenings, weekends, and public holidays.We provide four weeks of dedicated training, ongoing coaching, and opportunities to assist with venue training and onboarding as you grow.About YouGaming industry or venue experience is helpful (but not required)Techsavvy and confident with problem-solvingCalm under pressure and accountableEnjoys teamwork and continuous learningFamiliarity with Odyssey products is a bonusWhy Join Odyssey?Competitive pay + night/weekend penaltiesFlexible hybrid workingMonthly rosters in advanceStrong training and development pathwayCareer progression opportunitiesSupportive, peoplefirst cultureFree onstreet parking, close to Northshore Hamilton Ferry TerminalHow to ApplyApplications close Monday, 2 February 2026, but we may appoint earlier.Contact for more information.Advertised: 20 Jan 2026 E. Australia Standard TimeApplications close: 03 Feb 2026 E. Australia Standard Time