Job Title

Our Company:ISN was established in 2001 and is a global leader in contractor and supplier management.We work closely with a variety of household-name clients in the US, Canada, Europe, Australia, Latin America, and the Middle East to connect them with safe and reliable contractors and suppliers and incorporate a level of due diligence in the contractor management process.Are you looking for an opportunity with a growing company that offers great benefits, a dynamic work environment, and excellent professional development opportunities? Join our client development program in Perth where you can interact with clients and colleagues from around the world as you enhance your professional skills and learn our operations.The Position: The Senior Associate position provides a critical link between customers, sales, business development and management of client accounts. It requires that one be able to work as part of a team and willing to assist with all of the day-to-day operations inherent to a rapidly growing organization.Who should apply?Driven individuals who possess a desire to work with people externally and internally, engage with customers via phone and in meetings, and obtain increased responsibilities.Bachelor''s degree from an accredited university and/or equivalent work experience2+ years'' work experience in a sales or customer service positionExcellent verbal and written communication skillsExcellent customer service orientationProficient computer skills (Word, Excel, PowerPoint, e-mail applications)Ability to work well in a fast-paced environmentResponsibilities:Proactively service and support ISNetworld contractor/supplier and client customersConduct advanced training on ISN products via phone, web based and face-to-face meetingsParticipate in prospecting efforts including calls, emails and new business meetingsPrepare, present and be able to recap calls with client customersField incoming calls and emails, liaison with Contractor Development and troubleshoot problems directly involving client contactsSupport team members on researching and analyzing key data related to growing the health of client accountsOnsite Requirements:In-person attendance is required Monday through Friday during the first 90 days of employment. During this time, certain days may be deemed ok for remote learning as directed by your supervisor and Training Team.After your 90-day review, in-person attendance is required 3 days per week and required for certain meetings and tasks (customer meetings, team collaboration day, ISN events, team events, performance reviews, etc.).ISN AUS Benefits*Up to $400 AUD reimbursement for office parking or public transportationMonthly cell phone reimbursement100% company-paid supplemental health insurance premiums for employees and dependentsLong-Term & Short-Term Disability CoverageHybrid working schedule with lunch provided on in-office daysDomestic and international travel opportunities12% superannuation contributionTime Off & Paid Holidays4 weeks of annual leave per year of service10 days of personal leave per 12 months13 paid holidaysTeam-building activities and events, including quarterly kick-off meetings and community volunteer dayMatching charitable gift programEmployee assistance programProfessional development & training opportunitiesWellness Program: Focuses on community, financial, mental, nutrition, physical and social healthBusiness casual, jeans allowed*All benefits are subject to change with notice to the employee