Job Title

Primary LocationVIC - Clayton Job Description SummaryAn exciting opportunity has arisen for a Works Coordinator to join Service Stream in our Clayton office About the RoleService Stream''s Utilities division are currently seeking a Works Coordinatorto join our growing company. The key objective of this position is to monitor and manage administration activities of inbound works and supporting data to effectively and efficiently deliver to the Contract KPIs and Internal measures. This includes monitoring all work to completion in real time to identify, resolve or escalate risks to meeting KPIs; as well as tracking job completion, action referrals and additional work required, ensuring overall job creation, closure and completion of works.Nature of position: Permanent / Full timeLocation: Clayton VICReporting Line: Administration LeadKey ResponsibilitiesProactively manage administration operationsUndertake administration associated with work activities and assisting as required to:Manage end-to-end job management through a specialised systems environment; actioning any resultant works required, and ensuring job closureLiaise with field resources and Supervisors to ensure work is completed within required time frames, including raising additional works, as requiredMaintain productivity monitoring records and report issues/anomalies to managementCompletion of task allocation / work orders to meet all client, customer and business objectivesUndertake administration associated with work activities and assisting as required to:Run daily/bi-weekly and monthly reportsCompletion of task allocation / work orders to meet all client, customer and business objectivesMeet KPI''s and measures for work undertakenAssisting and supporting others within the business as requiredPerform other duties as requiredSkills and ExperienceExcellent problem-solving abilitiesPrevious experience in a customer service environment would be beneficialPrevious data entry experienceExceptional organisational and time management skills.Strong written and verbal communication skills.Ability to multitask and prioritise tasks effectively in a fast-paced environment.Strong attention to detail and problem-solving skills.Intermediate-Advanced Microsoft Word, Excel, Project, PowerPoint & OutlookAbility to write routine reports and correspondence.Demonstrates accuracy and thoroughness by promoting quality.Ability to work under pressure when confronted with conflicting priorities.Self-starter with ability to work with minimal supervisionExcellent provision of customer serviceProfessional, friendly and enthusiastic mannerPositive, proactive, professional approachAbout UsService Stream is an equal opportunity ASX-listed business that develops and operates Australia''s essential services networks across telecommunications, utilities, transport, defence, and social infrastructure industries. Specialising in designing, constructing, and maintaining new and existing networks, we provide end-to-end engineering and asset management solutions for our blue-chip client base. Committed to fostering a workplace culture that values diversity and inclusion, Service Stream actively promotes the employment of Aboriginal and Torres Strait Islanders, people with disabilities, LGBTQI individuals, and other diverse groups. As a signatory to the Veterans Employment Commitment, we also value the skills and experience of ex-ADF members and their partners, strongly considering veterans who meet the key criteria for our employment opportunities.Service Streamdoes not accept any unsolicited resume referrals from external Recruitment or Labour Hire Companies. DepartmentAdministrationHow to Apply If this sounds like you apply now to the Service Stream Recruitment Team via the online application button.