Job Title

Provide operational leadership and discipline to a prominent publicly listed media and technology company. The COO will drive execution, optimise end-to-end operations and embed scalable systems and controls to support sustainable growth and reliable delivery across all business units.Key responsibilities Operational strategy & execution: Translate CEO and Board strategy into clear operational plans, priorities and KPIs; set the cadence for delivery and hold the organisation to account for outcomes.Delivery leadership: Lead execution across production, distribution, commercial partnerships and customer operations to ensure consistent, high-quality delivery.Process excellence & systems: Simplify and standardise core operating processes; lead selection, implementation and adoption of operational systems (ERP, project management, ticketing, CRM integrations) to create a single source of operational truth.P&L stewardship (operational focus): Partner with commercial and finance leaders to forecast and control operating costs, improve gross margins and translate strategy into operational budgets and plans.People & leadership: Build, coach and hold accountable highperforming operational teams; define clear roles, responsibilities and reporting lines; set performance standards and development plans for direct reports.Risk, compliance & controls: Establish and maintain operational controls, business continuity and vendor management frameworks; ensure compliance with relevant laws and contractual obligations.Crossfunctional partnership: Act as the primary execution partner to the executive leadership team, ensuring operational feasibility of commercial initiatives and enabling rapid, joinedup decisionmaking.Commercial & partner management: Manage key supplier and partner relationships; negotiate commercial terms, define SLAs and hold partners to agreed performance metrics.Reporting & performance management: Deliver concise, timely reporting to the CEO and Board covering KPIs, risks, issues and remediation plans; foster a "no surprises" culture through proactive communication.Continuous improvement: Instil a testandlearn mindset focused on measurable improvements in throughput, quality and cost efficiency.Integration leadership: Lead operational planning and execution for acquisitions and major integrations to ensure timely, effective outcomes.RequirementsProven senior operations experience: Demonstrable track record as a COO, Head of Operations or similar role, leading operations in complex, multidivision businesses.Execution focus: Strong bias for action with an ability to translate strategy into operational outcomes and measurable performance improvements.Scalable mindset: Experience designing and implementing robust frameworks, processes and systems that scale across the business.Commercial acumen: Comfortable managing vendor/commercial contracts, operational P&Ls and budgeting with a clear focus on margin improvement.Leadership & influence: Decisive, resilient leader with gravitas; able to build trust with executive peers, operational teams and external partners.Risk & compliance awareness: Proven experience establishing operational controls, business continuity planning and vendor governance.Stakeholder management: Excellent communicator with the ability to present clearly to the CEO and Board and to manage demanding internal and external stakeholders.Key performance indicatorsFinancial delivery: Delivering onbudget results across multiple operational P&Ls.Margin management: Demonstrable gross margin improvement.Operational efficiency: Measurable streamlining of systems and processes.People & culture: Driving cultural outcomes that support accountability, continuous improvement and crossfunctional collaboration.Integration success: Successful and timely integration of acquisitions and major operational changes.BenefitsWhy join usImpact: Lead operations at a highprofile, publicly listed media and technology company during a pivotal growth phase.Scope: Endtoend operational influence across production, distribution, commercial partnerships and customer operations.Collaborative leadership: Work closely with a senior executive team and an engaged Board to shape longterm strategy and delivery.