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Introduction MADEC is a successful not-for-profit and charitable organisation with a proud 50+ year history of supporting people experiencing disadvantage. Through our work across employment services, education and training, labour mobility programs, harvest services and Indigenous programs, we focus on one clear purposeDescription Helping People | Addressing Needs | Improving LivesAs an approved employer under the Pacific Australia Labour Mobility (PALM) Scheme, MADEC supports workers from Pacific Island countries and Timor-Leste to access meaningful employment in Australia, while providing Australian employers with a reliable workforce.About the RoleAs a Regional Liaison Officer, you will be the key point of contact and trusted support for PALM Scheme workers while they live and work in Australia. This is a highly people-focused role where no two days are the same.You will provide pastoral care, practical support, and advocacy to help workers settle into their new environment, remain safe and well, and succeed in their employment. Your work plays a critical role in worker wellbeing, productivity, and overall program success.Key responsibilities include:Building strong, respectful relationships with workers through regular check-ins and on-site visitsProviding pastoral care and practical support, including assistance with accommodation, transport, medical appointments, travel, and community connectionsActing as the first point of contact for worker enquiries and concernsIdentifying wellbeing, safety, or workplace issues early and escalating when requiredSupporting worker inductions, arrivals, and departuresLiaising between workers, host employers, service providers, and MADEC teamsPromoting health, safety, and wellbeing, including conducting toolbox talks and supporting WHS requirementsProviding out-of-hours support when needed, including evenings and weekendsThis role requires flexibility, resilience, and a genuine commitment to supporting people who are living and working away from home.Skills And Experiences Who Will Thrive in This RoleWe''re looking for people with:Strong people skills able to build trust, guide conversations, resolve issues calmly, and support positive outcomesEmpathy and cultural sensitivity a genuine respect for different cultures, backgrounds, and experiencesResilience and adaptability comfortable managing competing priorities and supporting people through challenging situationsClear communication skills confident communicating with workers, employers, and service providersProblem-solving ability able to respond practically and thoughtfully to a wide range of enquiriesOrganisation and accountability managing documentation, follow-ups, and compliance requirementsYou don''t need formal experience in labour mobility or pastoral care. Many people from backgrounds such as community services, support work, customer service, hospitality, retail, administration, education, health, or multicultural services have thrived in this role.What matters most are your people skills, judgement, cultural awareness, and commitment to helping others succeed.Why Join Us?At MADEC, we know that supported, empowered teams deliver the best outcomes. We offer:Salary packaging benefits, including tax-free entertainment expensesTool of trade vehicle providedFlexible working arrangements, balancing field work, office time, and working from homeA supportive national team with strong onboarding and ongoing supportAccess to a 24/7 holistic Employee Assistance Program supporting mental, emotional, physical, and financial wellbeingThe opportunity to do meaningful work that genuinely changes livesWhat You''ll NeedA current driver''s licenceKnowledge of the local area and ability to travel regularly and flexiblyA National Police Check and Working with Children CheckAustralian working rights (sponsorship is not available for this role)Our CommitmentMADEC is committed to diversity, inclusion, and child safety. We welcome applications from people of all backgrounds, cultures, ages, and abilities. All team members are expected to uphold MADEC''s values and commitment to safe, respectful workplaces.Ready to Apply?If this sounds like a role where you could make a real difference, we''d love to hear from you.Visit to view the Position Description and apply.MADEC Australia Helping People | Addressing Needs | Improving Lives