Job Title

Be part of a progressive, premium brand driven by innovation and customer excellence.Berwick Audi is seeking an experienced and customer-focusedService Advisor to join our dynamic Aftersales team. This role is ideal for someone who thrives in a fast-paced environment and takes pride in delivering a seamless, high-quality customer experience aligned with Audi''s premium standards.About the RoleAs a Service Advisor, you will act as the primary point of contact between our customers and Service Department, ensuring every interaction reflects the Audi brand promise.Key responsibilities include:Welcoming customers and managing service bookings professionallyProviding clear explanations of service requirements and repair recommendationsPreparing accurate repair orders and cost estimatesCoordinating with technicians to ensure efficient workflow and timely completionProactively communicating with customers throughout the service processManaging customer enquiries and resolving concerns with confidenceSupporting service KPIs, CSI results, and dealership performance targetsAbout YouYou will bring:Previous experience as a Service Advisor (automotive dealership experience preferred)Strong customer service, communication, and interpersonal skillsA professional and polished presentationAbility to multitask and perform in a high-volume environmentHigh attention to detail and organisational capabilityA current driver''s licenceExperience with dealership systems (CDK, ERA, or similar) is desirableWhy Join Berwick Audi?Represent a leading global premium automotive brandSupportive team culture with strong leadershipOngoing Audi training and career development pathwaysCompetitive remuneration with performance incentivesModern facilities and premium working environmentLong-term career opportunities within a growing dealer networkIf you are passionate about customer experience and want to represent one of the world''s most respected automotive brands, we''d love to hear from you.Apply now to join the Berwick Audi team.