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Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. ABOUT GLOBAL PAYMENTSWhether you''re a merchant accepting payments, a bank issuing cards or a developer embedding payment technology, if it has anything to do with commerce,we''reAlready on itThat''s why 5m+ customers and 7k+ software partners around the world rely on Global Payments to handle more than 73b transactions every year.Through local expertise and global scale, atGlobal Paymentswe deliver market-leading technology solutions through five regional sub-brands Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.These brands are anchored by Global Payments, a Fortune 500 brand and commerce leader powering millions of companies around the world, from ambitious startups to enterprise giants.We make a positive impact on our customers and communities through our values ofPassion, Care, Accountability, Excellence and Ingenuity.Underpinning our values is our commitment to Diversity, Equity and Inclusion, woven into our cultural DNA through a multi-year Oceania program focused on two core pillars of action -Reconciliation and Gender Equity.ABOUT THE ROLEThe Onboarding Specialist role is responsible for the important initial steps in a client''s journey with Global Payments AU/NZ. The purpose of this role is to carry out the initial account setup, data entry and maintenance of merchants across both of our payment brands (Eway and Ezidebit) in an accurate and timely manner, to deliver a customer experience that matches our brand promise.The role requires a passion for client experience, close attention to detail and an understanding of Global Payments Onboarding processes across Eway and Ezidebit. SALARY The salary range for this role is 60,000 to 66,000 AUD + superannuationKey ResponsibilitiesManage inbound/outbound calls to guide customers through onboarding and drive account activation.Set up new eWAY/Ezidebit merchant applications and complete compliance checks.Action updates to existing merchant accounts (e.g., ownership, products, plans, fees).Meet KPIs for communication, accuracy and activation.Navigate multiple systems confidently and manage urgent onboarding requests.Support the Revenue team with follow-ups, documentation and activation strategies.Collaborate with internal teams and stay across product updates.Analyse customer performance to identify automation and valueadd opportunities.Maintain accurate customer data and strong stakeholder relationships.Stay up to date with industry trends and technologies.ABOUT YOUStrong customerfirst mindset with excellent communication skills.Ability to build relationships and collaborate across teams.Selfmotivated, adaptable and comfortable in a fastpaced environment.High attention to detail with strong analytical/problemsolving skills.Able to explain complex issues simply and think creatively for customers.Open to coaching and proactive about learning and development.Payments industry experience (desirable)Familiarity with Salesforce, Genesys or similar workflow tools (desirable)OUR BENEFITSJoin a leading global technology brand that offers benefits you''ll actually value, including:Flexible work arrangements that support your unique needs.18 weeks paid parental leave for either parent as well as two weeks paid secondary carer''s leave.Women in Digital membership, granting you access to a host of member industry events and resources.Additional birthday, community giving, wellness and study leave.Our free and confidential Employee Assistance Program counselling service and wellbeing resources.A jam-packed calendar of cultural celebrations and social activities.Global career and professional development opportunities.Salary sacrifice and an Employee Stock Purchase Plan.READY TO APPLY?Want to join a team that places the needs of our people, clients and community at the heart of everything they do?APPLY NOWby submitting your CV.All final applicantsfor this positionwill be asked to consent to a criminal history check. Each application will be considered on its merits.Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact