Job Title

Downer''s Maintenance & ITS business is proud to be expanding its footprint across South Australia, delivering vital road and asset maintenance and construction services across the Barossa, Riverland andSouth EastRegions, covering approximately 5,600 km of sealed road network.It''san exciting time to be part of a teamthat''sdelivering these critical works across the state.We have an opportunity for an experiencedOperations Support Centre Officerto join oursmall24/7 Call Centre teamin Walkley Heights, SA. You willbe requiredto liaise with the community, receiving and following through on customer/community concerns to resolution with a professional, can-do approach.Key ResponsibilitiesAct as the primary point of contact for urgent works and customer inquiries, ensuringtimelyandaccurateresponses.Coordinate with field crews and the Traffic Management Centre to deliver efficient maintenance solutions.Maintain databases, track progress, and complete administration tasks with precision.Promote safety and professionalism in all interactions while supporting Zero Harm initiatives.Build strong relationships with internal teams and external stakeholders to enhance service delivery.Whatyou''llbringMinimum 2 years'' experience in customer service, preferably in a call centre environment (including nights/weekends).Flexible attitude with ability to work rotating shifts,including nights, weekends, and public holidays.Strong communicationskills and a proactive, customer-focused approach.Ability to manage multiple priorities in a high-pressure setting with accuracy and attention to detail.Proficient computer literacy and experience with MS Office and database systems.Downer is a company that believes people are our greatest asset. We take pride inprovidingcareer opportunities, work-life balance, and above benchmark services. We also offer a range of benefits including:A suite of benefits including health & wellbeing, financial, lifestyle and technology discountsThe opportunity to further develop your skills and professional developmentWorking for a multifaceted organisation with diverse divisions to explore endless opportunities for growth and continuous learningTo apply for thisgreat opportunity, please click on "Apply" andsubmityour application. We cannot accept applications via email but for more information, please contact:Alicia Jacobson Talent and Sourcing Business PartnerE:Downer Group is an employer that acknowledges and embraces the importance of our people''s diverse experiences, talents, and cultures. As an inclusive employer, we welcome applications from everyone.At Downer we plan, create and sustain. Downer is the leading provider of integrated services in Australia and New Zealand. Through trusted relationships and world leading insight we work closely with our customers to design, build and sustain assets, infrastructure, and facilities.Downer''s Transport & Infrastructure business manages and maintains road networks across Australia and New Zealand, with civil and commercial construction in New Zealand. We are an integrated trans-Tasman team with a leading portfolio of products and services. By sharing our capabilities and insights across our regions we achieve the best technical solutions for our customers'' challenges, and for our communities.