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Join to apply for the Operations Director - Digital Agency role at FulcrumJoin to apply for the Operations Director - Digital Agency role at FulcrumDirect message the job poster from FulcrumWere working with a fast-growing digital and revenue operations consultancy thats redefining how B2B companies scale. They partner with ambitious businesses to transform sales, marketing, and customer success functions combining strategy, systems, and advanced AI tooling to unlock growth.In under a year, theyve achieved elite partner status with one of the worlds leading software companies a testament to their sharp execution, problem-solving mindset, and relentless focus on the customer.The business is lean, collaborative, and fully remote with a team spanning Australia and Asia-Pacific. No corporate red tape. No egos. Just curious, switched-on people who value ownership, outcomes, and making things better.If youre passionate about growth, automation, and smart execution and want to shape something meaningful from the inside this team is worth a look.About the RoleAs our Operations Director, youll be responsible for transforming the way our consultancy runsbuilding the operational backbone that enables us to scale with confidence. Youll work closely with the founders to take vision and strategy and turn them into structured, efficient, and repeatable systems that power the business day to day.This is both a strategic and hands-on role, accountable for optimising workflows across delivery, resource planning, team performance, and internal systems to meet growing demand without compromising on quality. Youll manage offshore teams, streamline operations, and bring consistency and rigour to how projects are delivered.Were looking for someone who thrives in fast-paced environments, has a deep understanding of systems and operations, and knows how to bring clarity and order to complex, moving parts.Key Responsibilities:Own and optimise daily operations, translating vision into seamless execution and reducing founder burden.Oversee resourcing, capacity planning, and forecasting for optimal team utilisation and successful project delivery.Develop SOPs, streamline workflows (e.g., sales-to-delivery), and drive continuous improvement of internal systems like ClickUp.Lead an "AI-first" operational mindset, implementing AI tools and automations to enhance efficiency and replace manual work.Implement team scorecards, dashboards, and KPIs, establishing rhythms for performance reviews, coaching, and quality control (especially for offshore teams).Directly manage project management and delivery teams, fostering strong culture, and refining hiring and onboarding processes.This Role Is for You If:You have proven experience leading operations in a fast-paced, high-growth startup or agency environment, translating strategy into scalable systems and outcomes.You possess a strong command of operational systems (e.g., ClickUp, HubSpot) and business fundamentals, including P&L and forecasting.You are a proactive systems thinker with a bias for action, comfortable managing remote teams and driving accountability for results.You have excellent written communication and documentation skills, crucial for building robust SOPs and processes.This role is not for you if...Youre looking for a rigid structure or a playbook to follow were still building it.You shy away from accountability or avoid decision-making.Youre not comfortable managing multiple streams of work across multiple people.Youre not curious about how to apply AI or automation to business operations.What success looks likeKey delivery processes from onboarding to QA run like clockwork.Clear SOPs, resource plans, and performance dashboards are established across the business.Bottlenecks are eliminated, and founder dependency is significantly reduced.Automation and AI tools are effectively introduced to replace manual work.A strong rhythm is built with offshore teams, leading to uplifted quality, clarity, and delivery speed.Remote-First Setup: Work from anywhere with a team that values outcomes.Lean, Ambitious Team: Work directly with founders and decision-makers.Clear Growth Path: Step into leadership, drive results, and grow fast.Incentive-Driven: Salary up to $140k + Super, performance bonuses, and long-term opportunity.The Interview ProcessPhone screen with Talent Partner2-way recorded Video Interview with Talent PartnerInterview with the FoundersTake home assessment and presentation back to the FoundersInterested?If youre passionate about building efficient systems, leveraging advanced technology and AI to streamline operations, and playing a pivotal role in scaling a high-growth business, then wed love to hear from you.At Fulcrum, we celebrate diversity and know that our differences help us thrive. We are committed to diversity, inclusion, and providing equal opportunities at all stages of the recruitment process. Imposter syndrome can get in the way of meeting amazing candidates, so if you feel passionate about this role, please don''t hesitate to apply.Seniority levelSeniority levelDirectorEmployment typeEmployment typeFull-timeJob functionJob functionGeneral Business and Strategy/PlanningIndustriesTechnology, Information and Media and Marketing ServicesReferrals increase your chances of interviewing at Fulcrum by 2xGet notified about new Director of Operations jobs in Australia.Thomastown, Victoria, Australia 23 hours agoDirector of Engineering, Systems and OperationsMelbourne, Victoria, Australia 2 weeks agoCanberra, Australian Capital Territory, Australia 2 weeks agoGlobal Finance Director, Trilogy (Remote) - $400,000/year USDMedical Director, Late Development, Sigvotatug VedotinSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoDirector - Operational Transformation (Mining)Perth, Western Australia, Australia 2 weeks agoSenior Medical Educator - PEP Post EducationMelbourne, Victoria, Australia 1 week agoExpression of Interest: Account Executive (AUS)Regional Director, International Student RecruitmentWere unlocking community knowledge in a new way. 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