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OverviewBased out of our Sydney, Melbourne or Adelaide office, the Senior Manager Support and Client Delivery is responsible for ensuring effective processes and governance across all areas of Client Service. Reporting to the General Manager - Garradin and Specialist Wealth, this role drives consistency of service within commercial boundaries, whilst achieving target revenue growth.What Youll DoLead a team of Consultants, Service Delivery and Support professionalsBuild a high performing culture that delivers quality service outcomes to clientsCreate and maintain the service strategy and drive ongoing service optimisationIdentify and execute opportunities to improve the efficiency and quality of helpdesk and support processAct as escalation point to resolve complex issues in a timely manner and implement prevention strategiesManage contract operations and financial performance whilst ensuring services are delivered within SLAsCoordinate resourcing, tracking and managing activities and deliverables to achieve outcomesMaintain strong client relationships, improve client satisfaction and align the service strategy to clients needsManage client delivery budget and identify future revenue generating opportunitiesPreparation of statements of work for professional services engagementsMonitoring team billable utilisation and balancing supply with client demandsManage financials for all projects, budget forecasting and P&L for portfolio of clientsSupport Sales team in responding to tenders and quote activitiesUnleash your potentialTo be successful in this role, your background and experience will include:5+ years of experience in a similar role leading client delivery and support services teamsExperience in enterprise software implementations, business management, IT, systems integration consulting, and design.Experience monitoring and analysing operational performance metricsFinancial literacy with proven ability to manage costs to meet profitability targetsProven ability to effectively prioritise work whilst considering the impacts and needs of clientsStrong understanding of client support processes, tools, and metricsDemonstrated ability to manage, lead, inspire, and develop high performing teamsExcellent interpersonal and communication skills, able to build strong relationships and influence stakeholders across all levelsWorking at BravuraOur people are the heart of our business. We work hard to provide a rich employee experience and a robust framework for ongoing career development.Competitive salary and employee benefits scheme2 paid volunteering days and a range of community-based initiatives to get involved inParental (including secondary) leave policyFlexible Hybrid workplace as we value work life balanceBravura Leave day to celebrate events that are important to you.Generous reward and recognition programsA friendly, social and supportive global team that thrives on delivery & embraces diversity #J-18808-Ljbffr