Job Title

OverviewCustomer Success Manager role at JobAdder. Base pay range: A$103,000.00/yr. Direct message the job poster from JobAdder.CompensationA$103,000.00/yr A$103,000.00/yrBenefitsCompetitive Salary and annual remuneration reviewsHealth & wellness benefits to support your physical and mental well-beingRemote work model with co-working options availableSupportive team Fun, caring colleagues with regular team-building activities and social eventsCareer experiences Lateral, vertical, and rotational opportunities for developmentGenerous leave Including birthday leave, a Joy day every quarter, and extra time off over ChristmasPaid parental leave Generous leave, plus continued super contributions while youre offA happy, respectful and energetic work environment with strong employee advocacyThe RoleStrategic Customer ManagementOwn a portfolio of Mid-Market and Enterprise accounts with a focus on long-term partnership and value deliverySupport the creation and execution of Joint Success Plans that align customer goals with JobAdders capabilities and roadmapParticipate in regular strategic touchpoints, including Executive Business Reviews, renewal planning, and stakeholder check-insRetention & GrowthServe as a primary point of contact for your customers throughout the post-onboarding lifecycleDrive retention by anticipating risks, addressing gaps, and delivering proactive solutions based on customer health signalsIdentify, qualify, and support upsell and expansion opportunities in partnership with SalesSupport renewal negotiations and commercial conversations with a focus on value realisation and account growthProduct Enablement & AdvocacyAct as a trusted advisor on JobAdders platform guiding customers through feature adoption, best practices, and workflow optimizationAdvocate for customers internally translating feedback into actionable insights and solutions for Product, Support, and Enablement teamsBuild and deliver tailored enablement sessions to drive usage of high-impact features and unlock new valueTeam Contribution & InfluenceIdentify business challenges and gaps, and contribute to impactful solutions, driving customer retention and growthContribute to improving the customer experience and enhancing team efficiencySupport the evolution of our Success strategyOperational ExcellenceMaintain accurate, up-to-date records of customer activity, health, and forecast in CS and CRM systemsUse data to prioritize your efforts, personalize your approach, and demonstrate ROI to internal and external stakeholdersCollaborate with Sales, Support, Product, and Marketing to deliver a seamless, value-led customer experienceYouRequired: Product Knowledge or Industry Experience:Customer Journey FrameworkCustomer success and/or sales within B2B SaaSHRIS/CRM industry is a bonusKey Skills/Experience RequiredExperience in relationship building with a Customer Success focusExceptional communication skills with customers, team and internal stakeholdersOrganisational and time management skills with strong attention to detailProblem-solving, dispute resolution and decision-making ability for customer queries and escalationsStrategic and creative thinking for developing CSM function and playbooksCritical thinking and analytical skills for analysing customer data and identifying trendsAgility and ability to pivot strategic focus as requiredAbout JobAdderAt JobAdder, were not just another software company were a global leader in recruitment technology. With over 200 passionate team members across 5 countries and 25,000+ users worldwide, were reshaping the future of hiring.Our powerful recruitment management platform empowers companies and agencies to streamline their processes, gain a competitive edge, and connect the right people to the right roles.We believe recruitment is all about people. Our mission? To help recruiters focus on what really matters building meaningful, impactful relationships and changing lives by removing the mundane administrative tasks that slow them down. With JobAdder, we supercharge productivity, increase efficiency, and ensure that recruiters can truly focus on the human side of their work.Were on a journey to make recruitment smarter, more joyful, and more efficient for everyone. Our vision is to become the worlds most-loved recruitment platform, and every team member contributes to our success through our core values: Empathy, Customer Focus, Innovation, and Results.Seniority levelAssociateEmployment typeFull-timeJob functionCustomer Service and SalesSoftware DevelopmentIndustriesSoftware DevelopmentReferrals increase your chances of interviewing at JobAdder by 2xGet notified about new Customer Success Manager jobs in Sydney, New South Wales, Australia.Sydney, New South Wales, Australia #J-18808-Ljbffr