Job Title

OverviewThis role will strategically map LGAQ''s engagement with members to identify and utilise opportunities to enhance engagement and build loyalty. Working collaboratively across the Association, this position plays a critical role in planning, coordinating and creating insights about member engagement activities to help maximise value for members.The role leads a small team and reports directly to the Head of Assist. The Assist workstream is also responsible for delivering a range of support and services for members including governance and workforce support and advice, communications to members and management of the LGAQ''s events program.This is a full time role based in Newstead, Queensland. The role will work across Workstreams and with elected members, council staff and other external stakeholders to deliver results.The right candidate for this role will fit in with our collaborative culture and have a strong commitment to supporting our members. Flexible work arrangements will be negotiated with the successful candidate, however the role will be required to be office based at least three days per week. Work outside of ordinary office hours will be required at times.Applications from people with diverse lived experience and identities are strongly encouraged, as the more diverse our team is, the better we are able to represent our diverse membership.Key ResponsibilitiesThis role will have a number of responsibilities including:Member IntelligenceIn consultation with internal stakeholders, develop an evidence-based annual member engagement plan and continue to monitor and report on its implementation and progressWork with internal teams and individuals to develop a segmented approach to member engagement activities and events, including a reporting framework to improve understanding of key needs of different membership groupsWork with segment teams to ensure segment plans are developed and implemented and utilize corporate systems to monitor their effectivenessMaintain key membership contact details (VIPs), whole of organisation engagement data and insights to be able to provide on-demand reporting to the LGAQ President, Board, CEO, ELT and colleagues on emerging issues and member sentimentProactively advise the Executive Leadership Team on member engagement insights and recommend measures to enhance member value and loyaltyFacilitate regular meetings of customer engagement and marketing staff from across the LGAQ Group (including Peak Services/Local Buy, Digital & LGMS Insurance Schemes) for the purposes of coordinating marketing efforts and sharing customer intelligenceEstablish practical tools and approaches to capture and track member engagement and loyalty to inform meaningful decision makingEnsure the integrity, validity and governance of member and engagement data is upheldMember ValueSupport the communication of the role, function, and value of the LGAQ to members, including Mayors, Councillors, CEOs and Senior Officers through a variety of approaches and tailored member engagement experiencesContribute to the development of key communications regarding LGAQ progress and member value, including, but not limited to, Congruent, annual report, annual invoicing, events, and other council presentations and briefingsDevelop member onboarding approaches targeted at improving member comprehension of the role, activities, and value of the LGAQ for both those working in and leading Queensland local governments, as well as new LGAQ employeesCulture ContributorContribute to the LGAQ culture through application of the CARE Behaviours and participation in workplace activitiesPersonally adhere and to all workplace relevant legislation and LGAQ policies.About YouExperience developing and delivering evidence-based programs and strategic initiatives that build member/customer loyalty within a diverse membership groupKnowledge of the local government environment and issues and challenges faced by councils across Queensland will be highly regardedRelevant tertiary qualifications in Business, Marketing, Communications or similar fieldsProven ability to work collaboratively, build constructive relationships and influence outcomes with a range of stakeholdersDemonstrated ability to lead a small high performing team to deliver outcomesProven ability to develop and coach team membersHigh level written, verbal and presentation skills to effectively communicate with diverse stakeholdersProven project management skills and experience running a number of concurrent initiatives to meet deadlines and outcomesWell developed problem analysis and solving skillsProven ability to analyse and interpret data to inform decision makingA current open driver''s licence and ability to travel.About LGAQThe LGAQ is the peak industry body and registered industrial employer organisation for Queensland''s 77 local councils, a sector that employs in excess of 44,000 Queenslanders across circa 250 various professions. We advocate for our members'' interests at a state and federal level and support their drive to innovate and improve service delivery.We have an inclusive and caring culture underpinned by our CARE Behaviours@LGAQ. LGAQ people demonstrate Caring Accountable Respectful and Engaged behaviours. As an equal opportunity employer, LGAQ encourages applications from candidates with diverse backgrounds. We are also a pet friendly workplace.We embrace flexible working arrangements in a hybrid model with options for time in the office, working from home and in some cases, travel to our member councils.LGAQ may undertake a range of pre-employment screening including Police Check and psychometric assessment as part of the selection process.Your ApplicationUse the link to send us your CV and an optional one page cover letter highlighting your fit for this role. We will commence discussions with suitable candidates as applications are received.If you have any further questions after reading the requirements above, please call our People and Cultureteam on 3000 2227.#J-18808-Ljbffr