Job Title

Introduction:We are currently seeking passionate, motivated, and energetic Customer Experience superstars to join our PARC family in a casual capacity. Someone who thrives on creating memorable moments for every person who walks through our doors. Your bubbly personality and willingness to learn will be your best assets in a varying and dynamic role as no two days are truly ever the sameAbout UsPeninsula Leisure (PL), a wholly owned subsidiary of Frankston City Council, is an industry leadingorganisation focused on reimagining community health and wellbeing experiences, currently throughthe management of Peninsula Aquatic Recreation Centre (PARC) and The Pines Forest Aquatic Centre(Pines) and Frankston Skate Park.Peninsula Leisure has achieved significant milestones, maximising community activation, winningindividual and facility awards, widely being recognised as delivering customer excellence through astrong values driven approach to leadership, and profits generating reinvestment in the facilities.Peninsula Leisure employees receive excellent benefits including complimentary PARC/PINES membership (gym, group exercise and aquatic access), flexible working options and professional development opportunitiesDescription:A day in the life of our Customer Experience super stars includes:Meeting and greeting members and guests - creating positive first impressionsAnswering phone calls with professionalism and warmthResponding to emails in a timely and helpful mannerProcessing transactions through our point-of-sale systemSupporting membership sales by understanding our member needsEnsuring all processes and procedures are followed to ensure smooth operationsHandling cash accurately and responsiblyMaintaining a clean and safe environment for all our membersCompleting administrative tasks as required to support the teamEvery shift is an opportunity to create meaningful moments for our community. In this role, you''ll be the friendly face and confident voice that helps our members feel welcome, supported, and valued.Key Selection Criteria:We''re looking for team members who bring enthusiasm, reliability, and a genuine passion for exceptional service. To be successful in this role, you will have:Availability across evenings, weekends, and public holidaysCapacity to work a minimum of 3 shifts per week.Strong customer service experience and a people-first mindsetThe ability to work both independently and collaboratively within a teamWell-developed written and verbal communication skillsCompetent computer literacy and confidence learning new systemsMinimum Qualifications: Current Working with Children Check (employee)Current HLTAID009 CPR qualificationSuccessful applicants must hold the required qualifications and will be subject to a satisfactory criminal records history check.APPLY NOW Please ensure your current resume is attached, along with a cover letter addressing the Key Selection Criteria outlined above and your current availability.Peninsula Leisure is an Equal Opportunity and Child Safe Employer that is committed to inclusion and diversity. We proudly promote a workplace that welcomes and includes the unique contributions of all people.Applications close Saturday 28 February 2026