Job Title

OverviewOur Operations Group delivers customer service excellence for our client and MUFG Pension and Market Services. As a Training Specialist, you will champion high-quality service and support improved member outcomes through effective learning solutions.The role partners closely with the Client Learning Team to design and deliver training, coaching, knowledge management and communication that lifts performance across the Contact Centre and Operations.Melbourne basedHybrid working conditions availableKey Accountabilities and main responsibilitiesOperational ManagementDesign and deliver training and communications on product, process and legislative changesFacilitate blended, competency-based training across systems, processes and customer servicePartner with stakeholders to ensure consistent customer outcomesReview and improve training materials to meet brand, legislative and disclosure requirementsDevelop process documentation and training resourcesContinuously enhance training programs across OperationsMaintain accurate and current knowledge management systemsSupport change management through training and communicationIdentify training gaps and improvement opportunitiesLeverage learning technology to improve efficiencyPeople LeadershipAnalyse quality and VOC insights to identify learning needsAlign training with the quality frameworkBuild capability in coaches and operations staffSupport change management through staff communication and engagementFacilitate problem-solving workshops and implement solutionsAct as an SME on projects and change initiativesBuild strong stakeholder relationships that support team culture and valuesExperience & Personal AttributesExperience delivering adult learning and coaching, ideally in financial services or customer servicePrevious team leadership experienceStrong communication, presentation and facilitation skillsProfessional consulting and relationship management capabilityProactive, resilient and able to work under pressureCollaborative, solutions-focused and detail-orientedFlexible, adaptable and positive team contributorStrong Microsoft Office skills, including video creationQualificationsCertificate IV in Workplace Training and Assessment (preferred)Relevant tertiary qualification (preferred)RG146 (required)Some of our Employment BenefitsFlexible working enabling our employees to work in the office and at homePurchased Leave, Parental Leave, Volunteer Leave, Gender transition leave, Well-being leaveEmployee Recognition Program - to recognise people who are demonstrating our values andTalent Referral ProgramSalary Sacrificing via SuperannuationEmployee Assistance ProgramLearning & Development - Development at your fingertips via self-paced learning, including educational assistance supportEmployee discounts Access discounted rates and offers from a variety of providers including Bupa and MicrosoftNovated Car Leasing Culture at MUFG Pension & Market ServicesWe are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential. We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.How to applyReady to take the next step in your career? Apply now with your resume and detailed cover letter highlighting your skills, experience, and why you would be a good fit for the role.Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background/police screening check prior to commencement of employment.MUFG Pension & Market Services is a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets safely, securely and responsibly.Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.Our MUFG Retirement Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.MUFG Pension & Market Services is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the MUFG Pension & Market Services journey and together we will achieve our full potential.We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or carers responsibilities.Candidates must have the relevant work rights to be considered for an opportunity at MUFG Pension & Market Services. Successful applicants will be required to complete background screening prior to commencement of employment.