Scheduling & Administration Advisor Job No:JBC Office:Central Queensland Location:Rockhampton Employment Status:Full-timeAre you passionate about making a positive difference in your local community?Assist customers to live independently in their home, keeping them safe and connected to their community.We are looking for a permanentFull-TimeScheduling & Administration Advisorto join our caring and dynamic office team in Rockhampton for animmediate start.The Scheduling & Administration Advisor is responsible for coordinating the delivery of services using a team of Community Support Professionals. You will be the point of contact for Community Support Professionals and Case Managers ensuring our customers get the right care at the right time.About us:Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community.Our friendly, compassionate and experienced team makes this possible.Duties and responsibilities include:Developing and managing customer service schedules, including service planning, confirmation and short notice placements and cancellationsPreparing and transmitting schedules for customer services to Community Support ProfessionalsArranging replacement staff to cover planned or unplanned absences and shift changesProviding coaching, supervision, support and direction to Community Support Professionals to ensure quality service is provided to people they supportVerifying allocation of Community Support Professionals against customer service schedules to ensure timesheet data is processed in a timely mannerMaintaining and updating data in company information systemsMeeting the specified standards for the delivery of quality in-home care and support servicesProvide general administrative support as requiredAbout you:Caring, compassionate & friendlyDemonstrated high level verbal and written communication skillsConfident in the use of the Microsoft suite of productsProven relationship management with all internal and external stakeholders, as well as good interpersonal, negotiation and problem-solving skillsAbility to contribute positively to a high performing teamExcellent time management and organisational skillsExperience using AlayaCare (desirable)What you will need:A current NDIS Worker Screening Clearance (Yellow Card)Current Open C Class Drivers LicenceKnowledge of Aged Care & NDIS standardsPrevious scheduling experience in the disability or aged care sectorsNext steps:If you would like to join our growing team and become part of our friendly, professional network please apply today by clicking on "Apply".Possible starts with youWhat We OfferFlexible work hoursWork the hours that suit you, so you can easily juggle life''s other commitments.Work close to homeWork local, and assist people in and around your own community.TrainingGrow your knowledge and skills with our training programs and online Learning Management System.Employee Assistance ProgramIf you ever need additional counselling or support, we''re always here to help.Weekly PayStay on top of your cash flow and your everyday expenses with weekly pay.Recognition ProgramsWe have local and national program in place to reward and recognise our team members. Working with Just Better Care
Job Title
Administration and Scheduling Officer