Job Title

Services Officer Geelong Station 2x Fixed Term Contracts V/Lines purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport connecting them to jobs, education, family and friends, services, tourism and trade. V/Line is experiencing significant growth and were delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge. About The Role As the Services Officer, you are integral to the success of V/Lines Customer Group. Your primary responsibility will be to ensure that customers receive the highest quality of service while maintaining safety on and around the rail. Your duties will include ticket sales as well as providing assistance to platform staff as needed. Key Accountabilities Communicate accurate and timely information to customers, ensuring coach replacements are organised where required Complete Myki and V/Net ticket sales and seat reservations Manage the daytoday operations and customer service in the Booking Office Work collaboratively within the team and wider functions Ensure safety on and around the station, for customers, colleagues, and yourself Carry out platform and customer service duties as required There are 2x available Services Officer Positions: 700265 Services Officer (Fixed Term contract, fulltime October2026) 700268 Services Officer (Fixed Term Contract, parttime 40 hours per fortnight, October2026) Location & Travel Considerations You will be based out of the Geelong Station and will live within 40km of the station to ensure fatigue management is adhered to. About You Previous experience in facetoface customer service and an operational environment is an advantage. So is having good situational awareness along with demonstrating that you value safety and make it a key workplace priority. Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service. Key Selection Criteria Strong verbal & written communication skills Ability to adapt to changing environments Strong focus on safety culture Successful completion of Year10 (minimum) Victorian Driver Licence Proven experience handling money Willingness & ability to travel to other stations, to provide service along the line Availability for shift work & overtime Previous facetoface customer service experience and a demonstrated commitment to workplace safety Been in your current role for 12 months If your skills or experience dont exactly match our listed requirements, we still encourage you to apply. We value diverse perspectives and believe in the potential for growth and development. Why V/Line Community impact Make a genuine difference. Work in a role that connects Victorians, every day. Huge potential Were transforming, and you can too. Be a change maker, recognised for your contribution and creativity. Dynamic environment V/Line operates in a constantly changing space. Join a fastpaced and exciting organisation. Collaborative team Youll be part of a broader supportive team. Surround yourself with talented, passionate peers. Flexible working We support flexible working. Work in a way that supports you to thrive in your role. We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800800007 for confidential support. Equal Opportunity Employer As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability. We are also proud to be endorsed by Work180 as a great place for women to work, second year in a row. V/Line are proud to be a part of the Department of Transport & Plannings Yani Bangal Transport and Planning Portfolio First Peoples Careers Strategy 20232028. We take this opportunity to welcome and encourage applications from First Peoples. At V/Line, safety is our priority. Successful applicants will undergo relevant preemployment and medical checks to meet our safe working standards. This position will be paid in line with the V/Line Rail Operations and Administration Employees Agreement 2023. The selection process may include aptitude assessments, a behavioural interview and a medical risk category3 check. #J-18808-Ljbffr