Job Title

Overview Service Manager Nowra Community Corrections Location Nowra, Southern Community Corrections Employment type Ongoing Salary - $129,464 - $142,665 per annum plus employers contribution to superannuation and annual leave loading Aboriginal candidates are strongly encouraged to apply. The successful candidate must be willing to work at Nowra Community Corrections. Your role An exciting opportunity exists for an operational manager to join the Community Corrections team in Nowra. Community Corrections is part of Corrective Services NSW and provides supervision to offenders subject to community-based orders imposed by the courts or State Parole Authority. Community Corrections also provides advice to sentencing authorities, both pre and post sentence, to support the management of community-based orders. Nowra is a large multi-disciplinary team that services both the Shoalhaven community on the South Coast, and maximum and minimum-security inmates housed at South Coast Correctional Centre. The team includes a high volume of specialist staff inclusive of a Senior Specialist Psychologist, Co-Existing Disorders Coordinator, 2 identified Aboriginal roles, 2 Services and Program Officers, and an Initial Transitional Service (ITS) case worker. This team, known as the Circle of Services specialist Team (COSsT), provides specialist and complementary support to the broader community and parole-based caseloads at this location, improving reintegration and supervision outcomes for people on community-based orders. Nowra is also one of 6 Community Corrections locations that has a specialist Domestic Violence Community Corrections Officer role, and sustains key partnerships with both community and custodial stakeholders to improve service outcomes. Nowra offers innovation in servicing a high volume of First Nations clients, inmates and communities; with it being a pilot site for the Staying on Track Reintegration A Throughcare Framework for Custody Management and Community Reintegration, in addition to other Improving Aboriginal Outcomes initiatives. We acknowledge the multiple clans and lands of the Yuin Nation and Dharawal people as the traditional custodians of the land on which we work and are committed to honouring Aboriginal heritage and fostering a collaborative environment that values cultural respect and community engagement, in consultation with the Nowra Community Corrections Aboriginal Elders Reference Group. Nowra has a high volume of training and developing staff, prioritising continuous learning, development and improvement, balancing psychological, physical and cultural safety of our staff across diverse contexts. What Youll Do The Nowra Service Manager is responsible for: Leading operational service delivery, quality assurance and performance. Supervising offender management teams and interventions. Staff development and supervision. This role has 6 direct reports (Team Leaders), and delegate authority for 28 staff. The role requires strong collaboration with all members of the leadership team to maintain high quality practice and service delivery in keeping with best practice standards. You will also Provide leadership to team leaders and staff delivering offender interventions, to achieve required service delivery outcomes Oversee caseloads, resourcing, workload management and quality assurance to ensure effective service delivery and quality standards Coach and mentor staff, provide constructive feedback and facilitate ongoing professional development through a performance and development framework Identify any issue impacting frontline service delivery or systemic areas for development and work closely with the office / hub Leadership Team to address the issues and implement and monitor continuous improvement What Were Looking For A present, transparent, and consistent leader who works collaboratively with the team showing empathy and strong boundaries, as well as a demonstrated commitment to positive culture, staff wellbeing and leading change. Experience in the identified responsibilities within a complex office with a multi-disciplinary team, preferably across both community and parole unit contexts. A commitment to providing leadership stability and promoting collaborative, cohesive practice. An authentic and enduring commitment toward closing the gap and enhancing our response to domestic and family violence; inclusive of a demonstrated ability to work with culturally inclusive partners. Demonstrate authentic leadership Stay calm in pressured environments and work through challenging issues with cultural sensitivity Manage and develop people, including by supporting strengths, building capability and responding to individual performance issues Anticipate, identify and address issues and potential problems that may impact organisational objectives With the leadership team, drive and maintain positive workplace culture Essential Requirements, Knowledge And Experience Tertiary qualifications in a human service-related field (or equivalent experience in frontline human service delivery). Thorough knowledge and understanding of the criminal justice system and contemporary best practice in offender management within Community Corrections Demonstrated experience in promoting continuous improvement and leading a team to deliver organisational priorities and quality outcomes. Current drivers license (with no restrictions) Download the role description. To apply directly via the DCJ Careers site click here. Search for the job and click the Apply now button. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply you do not need to meet every desired requirement for us to want to talk to you. Want more information? Visit our website to see more information on Working for us. We do work that really matters Corrective Services NSW (CSNSW) delivers professional correctional services and programs to reduce reoffending and create safer communities. We house remand and sentenced inmates in correctional centres and supervise offenders serving orders in the community. CSNSW provides reports and advice to courts and releasing/parole authorities and assesses offenders in the community and in custody for relevant interventions to reduce their risks of reoffending. CSNSW works in partnership with other government and non-government justice and human services agencies to support victims, facilitate restorative justice and promote reintegration. Apply now and join Australias top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date rsum (maximum 5 pages). Applications close 22 February 2026 at 11:59pm AEST. For more information about the role or what its like to work for DCJ, please contact the hiring manager Ziggy Abedine on 0428 640 204 or [email protected]. If youve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Pologa Mase on 0467 051 326 or via [email protected]. Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit. We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information: A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. #J-18808-Ljbffr