Job Title

Could this be one of those rare moments to do the best work of your career?The Lottery Corporation is Australia''s largest lottery company offering exciting games that deliver life-changing wins to customers and make a meaningful difference in the community.While we''re a fresh face bringing you Australia''s favourite lottery games, we''re an experienced team. For more than a century, we''ve been playing our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners and our community. Share joy, spark possibilities and join the winning team todayYou will be part of a team who share amazing moments with customers who have won a lottery prize. You will work both face-to-face with customers, as well as behind the scenes, to ensure prizes are paid efficiently, correctly and in line with regulatory and compliance requirements. Please note, this is a part-time role, working 2 days a week. The days of work are Thursdays and Fridays in our George Street office.What you''ll doProvide welcoming and excellent service to those customers who visit our corporate office and assist them with all aspects of their prize claim.Carry out the tasks required to record, validate and pay prize claims.Administer a range of tasks and transactions related to prize claims, including investigation and resolution of problems with payments, helping locate lost or damaged tickets, and dealing with general queries.Use your learning and experience to identify opportunities for improvement and work with your leader and interstate peers to deliver and implement changes.Through ongoing learning and improvement, build your technical skills and operational knowledge in relation to systems and processes.Experience working in a customer-facing and / or administrative role.Well-developed communication and interpersonal skills; demonstrated prior experience of working in team environments.A passion for delivering great customer service.A willing and curious mindset.Strong attention to detail; able to research and delve to find out ''why'' and solve problems.What you''ll bringExperience working in a customer-facing and / or administrative role.Well-developed communication and interpersonal skills; demonstrated prior experience of working in team environments.A passion for delivering great customer service.A willing and curious mindset.Strong attention to detail; able to research and delve to find out ''why'' and solve problems.What you''ll getNot only will you receive an awesome candidate experience from our caring Talent team, the perks of working with us are pretty good tooThe list is extensive but here are a few:Deliver extraordinary results while balancing work and life with our flex for great outcomes approachFind your balance with a variety of leave types such as cultural leave, flexi leave, volunteer leave, purchased leave and 18 weeks'' parental leave for all new parents, regardless of gender or family typeA true sense of belonging. We''re committed to Inclusion & Diversity with a range of initiatives such as our Gender Affirmation Statement of Support, employee inclusion networks and diversity membershipsSupport your health and wellbeing with our comprehensive (and free) app to support you and your family''s mental and physical healthMake positive impacts with opportunities to volunteer with our community partners. We''ll also dollar match fundraising efforts of our employees lending their support to registered charitiesIgnite your potential with our dedicated learning and development platform with resources from leadership to technology to support your bright futureOptimise your home office with our one-off home office reimbursement payment to maximise your remote workspaceAbout The Lottery CorporationThe Lottery Corporation Limited (ASX: TLC) is Australia''s leading lottery company with licences and approvals to operate in each Australian state and territory, except Western Australia. Best known for The Lott and Keno, we''re proudly one of the highest-performing lottery businesses in the world. For more than a century, we''ve been supporting Australian communities through lottery taxes, donations, and partnerships. We play our role in making a better future by delivering winning moments every day to our people, our customers, retailers, partners, and our community.Studies have shown that people from under-represented backgrounds are less likely to apply for roles where they don''t match the job description criteria exactly. If this role is of interest to you and you''re ready to spark possibilities with The Lottery Corporation, but don''t feel that your experience aligns 100%, we would still love to hear from you and encourage you to apply.We''re committed to providing a safe, respectful and supportive work environment where our people feel included and rewarded. This commitment extends to our recruitment process. We encourage candidates to let us know if we can make any accommodations, so the process more user friendly for them.We acknowledge and pay respect to the traditional custodians of the lands on which our offices, retail outlets and venues operate. We acknowledge the inextricable link First Peoples of Australia have with the land past, present and future.