Job Title

Clerk Grade:9/10 $129,464 - $142,665 + Superannuation and annual leave loadingEmployment Type:OngoingWe have dedicated office space in Sydney (McKell), Parramattaor Gosfordwith hybrid and flexible working conditions available.The Long Service Corporation is a standalone agency within the Department of Customer Services that reports directly to the Managing Director of Service NSW whilstmaintainingits executive agency status.About the teamThe Long Service Corporation (LSC) manages portable long service schemes for the building and construction industry and contract cleaning industry, and we are about to launch our third scheme for community services industry (CSI).You''llbe joining the newly established Digital and Program Delivery team in LSC. The team is leading the delivery of new portable long service leave schemes, including the development and rollout of the systems and processes needed to administer them. In addition, this team is also responsible for ongoing improvement initiatives ensuring our current schemes and systems continue to evolve and improve.Your day-to-day:- Carry out builds and tests in coordination with testers andcomponentspecialists,maintainingand administering tools and methods, and ensuring information exchange with configuration management.- Develop andmaintainappropriate testplans and test cases to support exploratory and automated test approachesfor all LSC schemes.- Ensure release processes and procedures are accuratelymaintainedand documented to enable consistency andoptimalservice delivery.-Collaborate with technical teams to develop and agree system integration plans, report on progress, and deliver thoroughly tested and optimised services, systems, and technologies.To be successful in this role you willdemonstrate:- Be able to implement and lead strong release and testing processes within LSC.- Manage self by showing drive and motivation, keeping up to date with contemporary knowledge, and seeking opportunities to learn and develop strengths.- Commit to customer service by designing processes and policies based on customer needs, using data tomonitorand improve service delivery, andmaintainingrelationships with key customers.- Plan and prioritise byanticipatingand assessing the impact of changes,initiatingand developing team goals and strategies, and adjusting plans to support organisational change initiatives.- Champion the use of innovative technologies, actively manage risk to ensure compliance with cyber security policies, and keep up to date with emerging technology trends to support business outcomes.Salary Grade 9/10, with the base salary for this role startingat 129,464 base plus superannuationClick Here to access the Role Description. For enquiries relating to recruitment pleasecontact Lauren Alcorn via Visit theCapability Application Toolto prepare for the recruitment process by accessingpractice application and interview questions based on the focus capabilitieslisted in the role description. Closing Date:Tuesday 17th February 2026 9:59amCareers at Department of Customer ServiceA career at the Department of Customer Service (DCS) givesyou the opportunity to help improve government services and be part of reform thatbenefits people across NSW. We arefocused on delivering excellent customer service, digital transformation, andregulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusiveworkplace Thestrength of our workforce lies in its diversity and embracing difference, whilethe key to our success is leveraging the contributions of employees withdifferent backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that mayrequire adjustments to allow you to fully participate in this selection process(including an alternate format of the application form) please contact or For more information, please visitInformation on some of the different types of disabilities Information on adjustments available for the recruitment process