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Hours of work: Full-time position, Monday to Friday, 9am to 5pmOver the last 11 years AD Group has become Australia''s preferred property platform and software company in the off-the-plan apartment, townhouse and house & land sectors. We''ve been steadily growing our presence in VIC, NSW and QLD. We''re looking for our new Client Success Partner to accelerate further growth in NSW.Via astonishingly excellent customer service, strategic project advertising methods and tech innovation, our goal is to continue to cement AD Group as the clear market leader, and must-have partner, in the brand new home marketing industry.What you''ll mostly be doing:Learning the lay of the land. Who is developing, marketing, selling and building each project. We are acutely aware of each of our customer''s (and even their clients'') business needs and objectivesWorking as a unit alongside the NSW Sales Manager to hit our revenue targets via new business development, customer retention and campaign optimisationFlexing your campaign management skills via the on-boarding and updating of projects on our three platforms: Apartments&Developments, Development ID and ShowcaseReporting on these project campaigns directly with our clientsFormalising and issuing booking agreements and planners to customersAttending client meetings to nurture relationships, brainstorm strategies, and present solutionsClosely monitoring the industry for new business opportunities to grow our market shareOffering your opinion on new product development, and the enhancement of existing solutionsCollating client feedback and formulating ideas for campaign process improvementsCollaborating with cross-functional teams to ensure client needs are met and exceededYou could be who we are looking for:You have a team-focussed, can-do mindset. You care about the quality of your work, but you don''t take yourself too seriously - this is imperative to maintain our group culture.You notice, value and understand the importance of exemplary customer service - maybe you even worked in hospitality or customer support in a past life?You''re eager to collaborate with, and learn from, other departments to enhance the overall client experience.You consider yourself an excellent communicator - in person, over the phone, VC, carrier pigeon, email, you name it.You''re comfortable with tech and know, or could fairly easily figure out, your way around a dashboard.You may have knowledge of the property and marketing industry - we''d see this as helpful, though not essential.As a bonus: you really like the word optimise. Just because we currently do something one way, doesn''t mean it can''t be improved. We love fresh eyes and new ideas.If you''re sitting there right now, thinking, ''hey this kinda sounds like me!''We want to hear from you! #J-18808-Ljbffr