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Job Title


Client Service Specialist


Company : Hearing Australia


Location : Wangaratta, Victoria


Created : 2026-02-03


Job Type : Full Time


Job Description

OverviewWant to improve the lives of Australians, no matter who they are? Join us and build a career and future you''ll be proud of.Job DetailsHelp provide the latest best practice services for anyone who needs itGain skills with Australia''s largest provider of government-funded hearing careOngoing, casual roleApproximately 1 day/week, however this will vary to meet business needs8:30am - 5:00pm, with 40minute lunch breakWorking at Wangaratta and Yarrawonga locations (this is an onsite position)ResponsibilitiesYou''ll greet clients, attend to all counter and telephone enquiriesYou''ll cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reportsYou''ll liaise extensively with our clients comprising of children and adults, some with complex needs, as well as clients with multicultural, Aboriginal and Torres Strait Islander backgroundsYou''ll perform minor hearing aid repairs and troubleshootingYou''ll assist Clinicians with the provision of clinical services by proactively identifying client needs, offering professional advice and demonstrating the use of hearing aidsWhat You''ll BringExperience as a proactive problem solver with a desire to accept responsibility and take ownership of your workIntermediate/advanced level computer literacy and some exposure to mobile technology (both Apple and Android applications)A desire to work within an organisation that contributes to the greater good and provides genuinely rewarding work, making a difference to the lives of our clients and their familiesWhy Hearing Australia?How we do what we do: Our vision is to deliver the best hearing solutions for anyone, anytime, anywhere. At Hearing Australia, you''ll know you''re making a contribution that really means something.Who we work with: Here, you''ll support and empower clients of all backgrounds. That''s what drives our teams and what makes them so special.Where we''re going next: As our industry evolves, we''re committed to learning and improving what we do and how we do it and building an organisation where everyone can thrive.BenefitsSalary package includes a generous 15.4% superannuationAttractive employee benefits (salary sacrifice superannuation, HCF private health cover discount, wellbeing programs, salary packaging, discounts across an exciting range of retailers)RequirementsWe will require the successful candidate to be willing to have a Police Check conducted (we pay), a current driver''s licence and must have rights to work in Australia.EEO StatementHearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We are passionate about building a diverse and inclusive culture from within. We encourage Aboriginal and Torres Strait Islander peoples and applicants from different cultures who are bilingual to apply. We are committed to facilitating a barrierfree recruitment process and work environment. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. #J-18808-Ljbffr