Job Title

Operational Excellence Manager - VIC/TASDate: Jan 27, 2026Location: Melbourne, AUWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. We bring together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, creating a vertically integrated business that is uniquely positioned to address the worlds evolving vision needs. We craft exclusive eyewear brands Ray-Ban, Oakley, Oliver Peoples, Persol, Costa and more, alongside esteemed licensed brands such as Tiffany & Co, Burberry, and CHANEL whilst our cutting-edge lenses Varilux and Transitions lead the industry in innovation. In Australia and New Zealand, we operate the iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxotticas 190,000 employees in 150 countries work towards a common mission to help people see more and be more.About the roleAs part of our newly established Operational Excellence function, we are recruiting an Operational Excellence Manager to act as the state lead for execution and performance uplift across our VIC/TAS retail network.This is a field-based leadership role where you will partner closely with Regional Managers, State Directors and Store Leaders to strengthen operational discipline, enable consistent execution and remove barriers impacting store performance across all EssilorLuxottica retail brands, including OPSM, Sunglass Hut, Oakley, Ray-Ban and Laubman & Pank.Success in this role is defined by measurable operational uplift ensuring priorities land in stores, actions are followed through, and teams are supported to deliver at the highest standard.This is a fully field-based role involving daily store engagement and travel across your state/region.Your responsibilities:Serve as the Operational Excellence state lead, driving execution consistency across all EssilorLuxottica retail brandsPartner with senior field leadership to embed operational priorities and elevate store performance outcomesConduct structured store visits to assess execution, identify gaps and unlock opportunities for improvementCoach and influence store teams and leaders to strengthen capability, accountability and operational rhythmIdentify systemic barriers to execution and drive cross-functional solutions that make it easier for stores to succeedOwn follow-through and closure, ensuring actions are delivered, sustainable and measurableSupport national operating frameworks, tools and governance rhythms to ensure initiatives land effectively in the fieldBuild trusted relationships and credibility as a strategic partner to frontline leadershipAbout youYou will bring:Strong experience in multi-site retail operations, regional leadership or operational excellence roles within large-scale environmentsProven ability to influence both store teams and senior field leaders to drive results through partnership and execution disciplineA track record of lifting operational consistency, capability and performance across a store networkHighly developed coaching, stakeholder engagement and communication skillsStrong commercial and operational acumen, with the ability to translate insight into actionConfidence operating autonomously in a field role with extensive travel and high accountabilityA practical, solutions-focused mindset and passion for continuous improvementThis is a rare opportunity to step into a high impact state leadership role within a critical new function shaping the future of execution excellence across EssilorLuxottica ANZ.Why join EssilorLuxottica?Shape and embed a new national Operational Excellence functionWork across multiple iconic retail brands in your state/regionHigh-impact role with strong visibility across the businessCompany car allowance and tools to support field workGenerous yearly $1,500 product allowance and Family & Friends discounts of up to 50% off across all brandsAccess to world-class learning via Leonardo, our online learning platformClear career pathways into senior operations, field leadership or operational excellence rolesJoin Australias Retail Employer of the Year 2025Ready to make an impact?Click Apply Now to join EssilorLuxottica and help drive operational excellence across our retail network.To be considered for this opportunity, please click apply and send your cover letter and resume today.As an inclusive, team-first company, our people are at the core of everything we do.We care deeply about creating a workplace where our team members feel valued, respected and empowered. We are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation or life stage.We value flexibility and encourage our team members to work in ways that meet their work/life commitments and support their wellbeing.We work hard to create a safe and inclusive environment for all, and most importantly, we''re all about creating better experiences - for our customers and for each other. #J-18808-Ljbffr