Job Title

Join Bankwest as we shape the future of AIpowered customer experiences, where youll help define the voice, behaviour, and intelligence of the Bankwest Bee chatbot by designing natural, humancentred conversations that make banking simpler for millions of customers. As an AI Digital Conversational Designer you will define how the Bee thinks, speaks, and supports our customers, so if you love the craft of conversation, UX, and AI and you''re excited by the idea of designing intelligent, multiturn dialogue experiences this is your chance to join a fastmoving team building the next generation of digital experiences. Youll be at the heart of how our chatbot understands context, guides customers through journeys, and maintains a clear, consistent voice. This is a specialist position that is handson, systemsthinking role where design meets data, storytelling meets experimentation, and creativity meets cuttingedge tech in the fastmoving world of LLM and a suite of other Generative AI features. What Youll Do Design conversational experiences that feel natural, helpful, and human Create and refine endtoend multiturn conversational flows Define how the assistant gathers and uses contextsequencing, branching, and decision points Shape principles for depth, pacing, tone, and conversational clarity Run experiments: form hypotheses, test ideas, and iterate based on user behaviour and insights Guide and optimise AI behaviour Influence LLM outputs through patterns, examples, guardrails, and prompt design Conduct model testing and experimentation to continuously improve accuracy and experience Use data, feedback, and qualitative research to refine conversational quality Collaborate across Product, Content, Compliance, and Engineering to align intent with capability What You Bring Required Experience in conversation design or interaction design Proven ability to design multiturn, goaldriven conversational journeys Strong systems thinking and comfort navigating ambiguity Experience working with UX designers, product managers, and engineers Background in chatbots, virtual assistants, or AIdriven products Familiarity of LLM behaviour, strengths, and limitations Bonus Skills Handson exposure to Copilot Studio or similar AI chatbot tools Experience with the Microsoft Power Platform (Power Apps, Power Automate, Dataverse) or similar systems Knowledge of data modelling, solution design, and automation best practices Ability to translate complex business needs into elegant lowcode solutions Familiarity with ALM, DevOps, and governance within the Microsoft ecosystem A collaborative spirityou enjoy building, solving, and shipping great experiences If you''re already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you''ll need to apply through Sidekick to submit a valid application. Were keen to support you with the next step in your career. We''re aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 04/02/2026 #J-18808-Ljbffr