Job Title

Customer Service RepresentativeSNSW Clerk Grade 3/4- starting annual salary $71,959 plus superannuation and leave loading Employment Type:Full Time ongoing Locations:Lightning Ridge & WalgettWe are currently recruiting for the position ofCustomer Service RepresentativeatLightning Ridge & Walgett(spoke sites ofMoree)ServiceCentres.What are ''hub and spoke'' Service Centres?In some regional or remote areas, a ''hub'' Service Centre acts as the parent of one or more ''spoke'' Service Centre locations. The hub and spoke models share a leadership team andoperatein such a way that team members maybe requiredto work between locations.Please note:This recruitment will only be used to fill roles or create a talent pool for this specific location and immediate surrounding area. Service NSW uses multi-staged recruitment methods and candidates selected to progress to interview stage, may berequiredto attend an in-person interview conducted at one of the above Service Centrelocations.About youIf you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast-paced environment, this could be the right role for you. You willprovide assistance, advice, source information and deliver customer support services, for multifaceted enquiries and complaints tofacilitatethe effective operation of the business to ensure outstanding customer service. Then we would love to hear from youTo be successful in this role you will have: Excellent customer service, communicationskillsand attention to detailIntermediate Computer skills including the ability to utilise a variety of operating systemsAbility to adapt to different scenarios and manage complex enquiries The understanding of how to handle confidential and personal information within organisational and legislative requirements Collaborative teamwork. Work part of a team to meet service standards and provide best practice customer service As the face of our Service Centres, you will bring with you high energy,great communicationskillsand a willingness to be part of a fast-paced customer centric team. Your drive to help others and working well as part of a larger team will be what sets you apart from the pack.About Service NSWService NSW makes it easier to access government services for people and businesses across NSW.At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of New South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW.Operating hours:In our Service Centres hours vary between locations. You can check the opening hours for each Service Centrehere.Flexibility isrequiredto work on a rotating roster between the Service Centre''s operational hours which may include Saturdays.The Service NSW Award hours are 6:30am 7:30pm (Monday to Friday) and 7:30am - 3:30pm (Saturdays). In some situations, you maybe requiredto work during these hours.Part-time minimum 28 hours per fortnightFull-time 70 hours per fortnightWe will gather your preferences during the recruitment process. Hours are also subject to change based on the needs of the business.What we offerPersonal development excellent development opportunities for someone ready for the next step in their career Excellent career growth and learning development opportunities. Access to health and well-being programs- Including Fitness Passport and EAP (Employee Assistant Program) - Wellbeing programs and resources available How to applyPleasesubmityour resumeandcover letterthat shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).Closing Date:Monday 16thFebruary 2025 at 9:59am Service NSW uses multi-staged recruitment methods based on merit principles for comparative assessmentin accordance withthe Government Sector Employment Act 2013. Sometimes this process can take up to 12 weeks or more, depending on the number of applicants. Employment with Service NSW is subject to a satisfactory national criminal record check.Visit theCapability Application Toolto prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.Further Information:For enquiries relating to recruitment please contact Alyssa Shearman viaClick Here to access the Role Description. For enquiries relating to recruitment pleasecontact Alyssa Shearman via Visit theCapability Application Toolto prepare for the recruitment process by accessingpractice application and interview questions based on the focus capabilitieslisted in the role description. Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) givesyou the opportunity to help improve government services and be part of reform thatbenefits people across NSW. We arefocused on delivering excellent customer service, digital transformation, andregulatory reform. Come join us and influence the future of our great state.Belong in our diverse and inclusiveworkplaceThestrength of our workforce lies in its diversity and embracing difference, whilethe key to our success is leveraging the contributions of employees withdifferent backgrounds and perspectives.You can view our full diversity and inclusion statement here.We want you to bring your best self to this application process. If you have any support or access needs that mayrequire adjustments to allow you to fully participate in this selection process(including an alternate format of the application form) please contact or For more information, please visitInformation on some of the different types of disabilitiesInformation on adjustments available for the recruitment process