Add expected salary to your profile for insights Established in 2023, we support more than 200 families and individuals in Canberra and the surrounding region through the provision of out of home care, therapeutic contact and transport, disability support and clinical therapeutic services. As a registered ACT Care and Protection Organisation and NDIS provider, we: Provide solutions that meet the needs of our clients Are personalised, professional, flexible and adaptable Create easy-to-access services to empower people to choose the way they want to be supported Celebrate individuality and encourage everyone to be authentic. We will support you to be yourselves! Are always ready to go and will meet you where you are at About the role Uncompromising quality is the heart of everything we do. We maintain continuous dedication to delivering exceptional services for each individual. Our Senior Quality Officer plays an integral part in ensuring that Capability Support continues to deliver personalised, trauma-informed and professional services that improve the lives of people that we support. We achieve this by embedding evidence-based frameworks to inform, deliver and improve our services; as well as actively and systematically seeking, acting and reflecting on feedback from clients, staff and stakeholders. Reporting to the Director Quality, Risk and Compliance, the Senior Quality Officer works closely and in partnership with Capability Supports Key Management Personnel and organisational leaders to ensure we continue to meet, and build upon, our high quality standards. Note: This role equates to a SCHADS Level 6 Duties & Responsibilities Support the development of policies and procedures throughout the organisation Support the design, development and implementation of systems, tools and processes that achieve quality outcomes for: Operational risk identification and management Ongoing reporting and audit obligations Formal standards and regulatory codes appropriate to Capabilitys needs An evidence-based Therapeutic Model Continuous and business improvement opportunities Any other business need Identify and implement appropriate tools to monitor and improve business and operational performance across the organisation, including through the delivery of an internal audit program Engage with external stakeholders from regulatory and oversight bodies, including quality auditors, and others when required Provide collaborative advice and guidance to staff at all levels on compliance with a range of standards and legislation, including in relation to: NDIS provider registration, quality and safeguarding Care and Protection / Out of Home Care Work Health and Safety (WHS) Regulated restrictive practices reporting Provide advice, guidance and practical assistance to managers and supervisors on incident reporting, complaints management, investigations and corrective actions where required You will also oversee and support the work of the Quality Officer Key Requirements Experience with risk, quality, WHS, audit and/or compliance management Highly developed problem solving and analytical skills Ability to be flexible, adaptable and work to changing priorities Excellent interpersonal skills, including the ability to build productive working relationships with a diverse range of individuals and groups Strong verbal and written communication skills Excellent organisational and time-management skills Current Working with Vulnerable People registration, or capacity to gain this Current CYF clearance, or capacity to gain this Current Police Check, or capacity to achieve this Roadworthy, registered and insured vehicle Highly desirable Relevant vocational or tertiary qualifications (business, administration, risk, legal etc) or equivalent experience Awareness of trauma-informed care approaches Current First Aid and CPR certification #J-18808-Ljbffr
Job Title
Senior Quality Officer