Job Title

Accor Adelaide, South Australia, AustraliaNestled in the heart of Adelaide''s CBD, Peppers Waymouth offers a luxurious collection of guest accommodation, including hotelstyle rooms, spacious family suites and a penthouse. Onsite TUTTO Cucina + Bar presents timeless and contemporary Italian dishes and welcomes guests daily from morning until night. With an onsite gym, indoor heated pool and hightech conferencing facilities, Peppers Waymouth caters for a wide range of travellers. In your leisure time, hop aboard the tram at Pirie Street and uncover your new favourite restaurant or rooftop bar. Alternatively, venture further from Adelaide city to the enchanting Barossa Valley!PurposeAs a Guest Service Agent / Concierge, you will be the friendly face and warm welcome that sets the tone for our guests'' stay. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest''s stay into a memorable adventure.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from checkin to checkout.Assist guests with transport and travel arrangements, luggage delivery, storage, parking and valet services.Confidently communicate with guests and colleagues to ensure cohesive collaboration.Conquer challenges alongside guests, transforming dilemmas into success stories.Promote hotel amenities and services by having a deep understanding of products and offerings.Be the local legend, sharing information on neighbourhood hotspots and mustvisit gems from your treasure trove of knowledge.Display proficiency in accurately handling reservations and managing guest accounts.Skills And ExperiencePrevious experience in hotel front desk operations is a valuable asset.Innovative approach to exceeding customer service expectations.Skilled at collaborating within teams, as well as working independently.Proven ability to multitask and thrive under pressure, supported by strong organisational and timemanagement skills.Proficiency in both written and verbal communication.Drivers licence possessing an open (manual) drivers licence is advantageous.Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.Accor BenefitsALL Heartist Membership Take advantage of discounts on accommodation and food & beverage worldwide!Family & Friends Discounts Available on a range of accommodation, services and events for those who mean the most to you.Accor Live Limitless (ALL) Loyalty Program Earn status & reward points on your worldwide stays.Learn Your Way Support your career development with access to Accor''s industryleading training platforms, Accor Academy and Typsy.Build Your Network With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.Worldwide Opportunities We are a worldleading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow''s hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW. #J-18808-Ljbffr