Job Title

Assistant Director SAP Applications Support5 months contract with extensionVICMust be able to obtain BaselineDFP Recruitment is seeking an experienced Assistant Director SAP Applications Support to join our Government Client team.Role responsibilitiesCommunicate effectively, both verbally and in writing, with business stakeholders, technical teams, and customers.Provide guidance and mentoring to junior team members, supporting task delivery while retaining ownership of complex user and systemrelated issues.Investigate, triage, and resolve Level 2 incidents and service requests in a timely manner.Apply ITIL bestpractice methodologies for incident and service request management.Analyse complex business issues to determine whether they are systemrelated (IT) or business rule/operational in nature.Manage and resolve incidents, including critical and escalated issues assigned to the team.Conduct data analysis and reporting using Microsoft Excel, identifying trends and root causes of datarelated issues.Lead engagement with external shared services or Production Support teams, clearly communicating issue priorities to ensure timely resolution.Coordinate change management and release activities, including UAT/BVT coordination, stakeholder communications, and representation at CAB meetings as required.Troubleshoot ICT and business application incidents with a structured and analytical approach.Translate technical issues into clear, understandable information for nontechnical users.Analyse and report data using Microsoft Excel, including advanced functionality.Experience in using these system SAP CRM System, SAP Payment System (SAP PSCD), SAP Participant/Provider Portals, Microsoft Excel (Proficient advanced skills)SkillsProven experience in SAP Application Management, including supporting complex SAP environments across incident management, change management, and application support.Experience working in regulatory, government, or human services environments, with a strong understanding of compliance, governance, data protection, and reporting requirements.Demonstrated stakeholder and vendor management capability, working effectively with business users, IT teams, and external vendors.Leadership and coordination skills, including experience leading application support teams or functional specialists, developing staff capability, managing workloads, and driving continuous improvement.Strong commitment to accessibility, with an openness to new approaches and enthusiasm for accessible design and development.Experience managing complex SAP data models and enterprise environments.To ApplyIf this sounds like the role for you, please submit an updated copy of your resume in MS Word format by hitting APPLY NOW or contact Deepika at [email protected] new to DFP may be asked to provide additional information including work rights status via a survey link if requested, we ask that you provide this information in order to expedite your application.DFP welcomes applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability. In addition, DFP will provide reasonable adjustments for individuals with disability throughout the recruitment process. If you identify as a person with disability and require adjustments to the application, recruitment, selection and/or assessment process, please advise via [email protected] or 1300 337 000 and indicate your preferred method of communication (email, phone, text) so we can keep in touch and meet your accessibility needs.By clicking ''apply'', you give consent that DFP may use your personal information to process your job application and to contact you for future employment opportunities. For further information on how DFP process your personal information please review the DFP Information Collection and Privacy Policy via Do not submit any sensitive personal information in your resume. #J-18808-Ljbffr