Job Title

Sponsorship Operations and Fulfilment ManagerJoin to apply for the Sponsorship Operations and Fulfilment Manager role at World Vision Australia.Location: Burwood, VIC (Hybrid - minimum 3 days in office)Reports to: Category Marketing Manager - Child SponsorshipAbout World Vision: At World Vision Australia, we''re more than a charity, we''re a global movement of people working together to create lasting change for children and communities living in poverty. Every day, we connect thousands of supporters with lifechanging opportunities to make a real impact. When you join us, you''re not just taking on a job, you''re becoming part of a purposedriven team that believes in hope, transformation, and the power of collective action.About the Role: We''re looking for a Sponsorship Operations and Fulfilment Manager to lead a passionate team and ensure the seamless delivery of our child sponsorship experience. This role is pivotal in operationalising processes, managing fulfilment excellence, and driving initiatives that deepen supporter engagement and retention. You''ll work across the organisation and with global partners to design and maintain systems, tools, and workflows that uphold quality, compliance, and supporter satisfaction. If you thrive in a fastpaced environment and love turning complexity into clarity, this is your opportunity to make a difference.Key ResponsibilitiesFulfilment Excellence: Oversee timely and accurate delivery of sponsorship commitments and communications.Lead Critical Supporter Communications: Manage the process and briefing for key annual touchpoints such as the Annual Performance Report (APR) and Tax Statement, ensuring timely delivery and reinforcing engagement and transparency.Feedback Loop Management: Implement and maintain strategies to address supporter complaints and experience challenges, ensuring continuous improvement.Content Design & Management: Lead the creation and optimisation of sponsorship content, ensuring alignment with World Vision''s mission and supporter expectations.Process Improvement: Continuously optimise operational workflows for efficiency and scalability.Stakeholder Collaboration: Partner with global and local teams to ensure alignment and smooth execution.People Leadership: Inspire and develop a highperforming team, fostering collaboration and innovation.Governance & Compliance: Maintain robust processes for data integrity, risk management, and quality assurance.What We''re Looking ForTertiary qualifications in Marketing, Communications, Business, or related fields.Proven experience in product operations or fulfilment within a medium to large organisation.Fundraising experience.Strong leadership skills with experience managing small teams.Expertise in process design, project management, and stakeholder engagement.A growth mindset, adaptability, and a passion for creating exceptional supporter experiences.The Selection Process: Interviews may start immediately, and the role may be filled before the closing date.We embrace diversity... We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our safeguarding responsibilities seriously and are committed to providing an environment that is safe for children. Our stringent recruitment procedures ensure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required preemployment checks, inclusive of a criminal record check.Legal and Safeguarding: World Vision Australia participates in the InterAgency Scheme for the Disclosure of Safeguardingrelated Misconduct in Recruitment Process within the Humanitarian and Development Sector.Who We Are: World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work.Benefits: We offer great benefits such as salary packaging, birthday leave, flexible working arrangements, free onsite parking and an onsite caf for our employees.For more information on World Vision and the work we do, please visit levelMidSenior levelEmployment typeFulltimeJob functionMarketingIndustries: Nonprofit OrganizationsReferrals increase your chances of interviewing at World Vision Australia by 2x. #J-18808-Ljbffr