Job Title

Role DescriptionThe Administration & Scheduling Support Assistant Home Care provides high-quality administrative and basic scheduling support to the Home Care team, based in our Launceston office. The role supports the efficient operation of Support at Home services by maintaining accurate records, managing day-to-day administration, and assisting with service scheduling and coordination.This position is a key point of contact for participants, carers, staff and associated providers, ensuring enquiries are responded to promptly and professionally. The Administration & Scheduling Support Assistant works collaboratively with the Home Care team to support continuity of care and positive participant outcomes.Key Duties and ResponsibilitiesAdministration & Operational SupportProvide a customer-focused first point of contact for incoming calls and routine enquiries from participants, carers, staff and associated providersRespond to enquiries promptly, resolving standard matters at first contact and escalating more complex matters appropriatelyProvide general administrative support to the Home Care team, including data entry, filing, correspondence, and document managementManage incoming and outgoing mail and electronic correspondence, ensuring confidentiality and appropriate distributionMaintain accurate administrative records and documentation in line with privacy, quality and organisational requirementsSupport onboarding and induction of new staff, including coordination of documentation, system access and orientation informationComplete meeting minute-taking and distribute within agreed timeframesOrder and manage stationery and PPE supplies to support operational needsSupport quality improvement, compliance activities and reporting as directedAssist with the development and maintenance of administrative workflows and processesUndertake other reasonable administrative duties aligned with the role as requiredScheduling SupportSupport the creation and maintenance of basic service schedules in line with approved Support at Home service plansAction routine schedule changes, including cancellations and short-term adjustmentsCommunicate schedule changes clearly and promptly to participants, staff and associated providersEscalate complex scheduling issues or service risks in line with organisational proceduresQualifications & ExperienceEssential:Demonstrated experience in an administrative or support roleStrong organisational and time management skills with the ability to manage competing prioritiesWell-developed verbal and written communication skills with a professional, person-centred approachStrong computer skills, including Microsoft Office (or equivalent) and the ability to learn new systemsHigh attention to detail and accuracy in data entry and record managementAbility to work collaboratively as part of a team and follow direction in a fast-paced environmentCurrent National Police Check (or willingness to obtain prior to commencement)Desirable:Certificate III in Business (or similar)Previous experience in aged care, health or community servicesExperience using client management or scheduling systems (e.g. AlayaCare or similar)Mission, Vision and ValuesIt is a condition of employment that each employee will, at all times, uphold our organisation''s mission, vision and values:Mission: To care for the elderly in our communities in an environment of respect, value and belonging.Vision: A world where the elderly feel respected, valued and enjoy a quality of life.Values:Respect: Treat all people with fairness and dignityCare: Look after and protect the elderly, and each otherTeamwork: Encourage, cooperate and build trustCourage: Do the right thing, even when its difficultIntegrity: Be open, honest and trustworthyInnovation: Think differently to solve problemsExcellence: Drive quality to continuously improve. #J-18808-Ljbffr