Job Title

Add expected salary to your profile for insightsPrivate Capital Advisers (PCA) is a boutique financial advice firm committed to delivering exceptional client outcomes through clarity, trust, and deep advisory expertise. Were seeking an Operations Manager to lead our operational function, strengthen the performance of the business, and support the delivery of outstanding client service.This is a pivotal role suited to someone who thrives in a dynamic, people-focused environment and is passionate about building a culture of excellence.This role could also be ideal for someone who is currently a high-performing Client Services Manager and is ready to expand their responsibilities. You do not need to have extensive leadership experience just strong operational capability, sound judgement, and the drive to grow into a leadership position.About the RoleReporting to the Director, the Operations Manager ensures the day-to-day running of the practice is seamless, efficient, and aligned with strategic objectives. You will lead the operations and client services team, optimise processes, and embed The PCA Way across all parts of the business.You will play a critical part in enabling advisers and support staff to deliver timely, accurate and high-quality client outcomes.Key ResponsibilitiesOperational Excellence: Oversee end-to-end workflow management across all advice and client service activities.Leadership & Culture: Lead, mentor and develop the operations and client services team; conduct performance reviews and support growth through development plans; ensure adherence to compliance requirements, internal policies and The PCA Way; support the delivery of year-end reviews within service-level timeframes.Strategic Initiatives: Work with leadership and external experts to implement strategic projects; drive change management, documentation, adoption and improvement of new initiatives.About YouYou will bring:3+ years experience in financial planning operations or advice-delivery support.Strong understanding of financial advice processes, regulatory requirements and workflow management.Proven leadership capability, including coaching and performance management.Strong problem-solving ability and confidence managing multiple stakeholders.A proactive mindset, attention to detail and desire to elevate operational excellence.Why Join PCA?Work closely with a supportive Director in a respected boutique advisory firm.Lead a committed team with a strong culture and client-centric ethos.Shape and influence operational strategy, systems and the next evolution of the practice.Enjoy autonomy, trust and a role where your impact is genuinely felt.How to ApplyIf youre an experienced operations leader looking to make a meaningful contribution in a boutique, purpose-driven environment, wed love to hear from you.Please submit your resume and a brief cover letter via SEEK. #J-18808-Ljbffr