Job Title

OverviewExpression of Interest Station Staff and Conductors SheppartonV/Lines purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport connecting them to jobs, education, family and friends, services, tourism and trade.V/Line is experiencing significant growth and were delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 3100 committed team members who are up to the challenge.About The RoleThis is an expression of interest only, and we may not have a vacant role at your location at the time you apply. Our team will review your application as roles become available and if we think your skills and experience are a good match, well be in touch with you regarding next steps in the process.As a Station Staff or Conductor, you are integral to the success of V/Lines Customer Group.Conductor roles are based onboard our trains and are primarily responsible for the safety of all those onboard. This position requires you to keep in constant communication with the driver via radio, stay up to date with passenger numbers boarding and alighting at each stop, and capture this data in various V/Line apps. Youll also administer first aid and spot clean the train as required, while providing exceptional customer service to every passenger.Station Staff are the first point of contact for our passengers. This hands-on role involves selling Mykis, making announcements, coordinating coach activities and de-escalating situations while ensuring excellent customer service. Youll need to remain vigilant for risks or hazards around the station, ensure the station is neatly presented and well maintained (including cleaning toilets and washing windows).Keep in mind that you will need to work a 24/7 rotating roster and, depending on scheduling and business needs, you may be required to sign on and work at various stations along the Shepparton line within 80km of your home depot.Key accountabilities include:Assist with ticketing, fare checking, and luggage handlingEnsure trains are ready for service, from cleanliness to functionalityWork through service disruptions and emergency situations with calm professionalismManage and report any equipment or facility issuesAbout YouA true customer service professional, you are punctual, reliable, energetic and your communication skills are second to none. You remain calm under pressure, you enjoy working in an environment where no two days are the same, in a team and company who genuinely care for you and your career development. Youll need to be adaptable to change and develop the ability to not let negative interactions affect you, maintaining emotional resilience and professionalism at all times.Our ideal candidate will possess the following:The ability to work a 24/7 rotating rosterStrong attention to detail and problem-solving skillsA valid drivers licenseCompletion of Year 10 or equivalentWillingness & ability to travel to other stations, to provide service along the linePrevious face-to-face customer service experience and a demonstrated commitment to workplace safetyWhy V/LineIn addition to free myki travel, we offer:Community impact Make a genuine difference. Work in a role that connects Victorians, every day.Huge potential Were transforming, and you can too. Be a change maker, recognised for your contribution and creativity.Dynamic environment V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.Collaborative team Youll be part of a broader supportive team. Surround yourself with talented, passionate peers.Flexible working We support flexible working. Work in a way that supports you to thrive in your role.Remuneration and training: You will gain a Cert 3 in Customer Rail Operations across 3-4 weeks and then have an additional 2-3 weeks completing On-The-Job training. During training you will be on a Trainee Staff rate ($28.31 for Station Staff or $36.63 for Conductors). Once qualified your rate will be $43.75 for Station Staff or $48.94 for Conductor, plus super, loadings and penalty rates, in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2023.We are committed to ensuring a comfortable and accessible recruitment experience. If you need any adjustments or have specific accessibility requirements at any stage of the process, please contact our Talent team at [email protected] or 1800 800 007 for confidential support.As an equal opportunity employer, V/Line is committed to creating a diverse, inclusive and respectful workplace and network that reflects the communities we serve. We accept and value the contributions of all our employees regardless of gender, ethnicity, sexual orientation, religion, age or disability.We proudly acknowledge First Peoples of Victoria. We acknowledge their ongoing strength in practicing the worlds oldest living culture. We acknowledge the Traditional Owners lands, waters, and skies on which we live and pay respects to their Elders past and present.At V/Line, safety is our priority. Successful applicants will undergo relevant pre-employment and medical checks to meet our safeworking standards.Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2023. #J-18808-Ljbffr