About Indigo Shire Council Indigo Shire Council is located in picturesque North East Victoria, amidst Australia''s most significant collection of historic towns, with offices in Beechworth, Yackandandah, Rutherglen and Chiltern. Blend your career with a regional lifestyle by enjoying the food, wine, history, natural landscapes, sports, and hobbies on offer. Indigo Shire Council offers a dynamic workplace where you can make a real difference in our vibrant rural community. We prioritise your growth with ongoing professional development and offer flexible work arrangements, where operationally possible, to support a healthy work-life balance. About You We are looking for someone with strong interpersonal skills to provide exceptional customer service with a positive and professional approach and have the capacity to work effectively both independently and as part of a team. You Will Have Excellent written and verbal communication skills to interact with a diverse community and resolve issues efficiently. Ability to thrive in a busy environment and prioritise tasks while maintaining a positive, courteous and helpful attitude. Proven experience in handling administrative tasks and operating office systems and equipment such as a multi-line telephone system, information / records databases, MS Office applications and photocopier / scanner. About The Role This is a casual position, and we expect there will be 2 days'' work per week with the possibility of more hours covering leave. The role provides effective and efficient Customer Service and Administration support to the Indigo Shire Council community and employees across all Customer Service hubs within Indigo Shire. The role involves managing communications, maintaining records, and contributing to the overall customer experience. In This Role You Will Answer incoming phone calls in a prompt, courteous, and professional manner. Assist with basic customer service and administration duties as required. Provide cashier services and ensure daily banking is completed and reconciled. Mandatory Checks And Pre-employment Requirements 2 x Reference Checks Current Driver''s Licence National Police Check Interested? For further details, refer to the position description attached or contact Melissa Turpin, Customer Experience Coordinator for a confidential discussion on 03 5728 8000. Discover more about our beautiful region by exploring the townships of Rutherglen, Beechworth, Yackandandah and Chiltern. To Apply Please submit your resume, cover letter and a separate document addressing each of the Selection Criteria questions, these can be found on the last page of the Position Description. Applications close 5pm Sunday 22nd February 2026 - shortlisting may commence before the close date. Indigo Shire Council is an Equal Opportunity Employer. We value diversity and inclusion and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email [email protected]. Why Choose Indigo Shire Council? We are deeply committed to our Purpose of Making Life Better in Indigo Shire by prioritising our communitys needs at every level. Our Values of being safe and supported, committed and having integrity, being collaborative and open, and being strategic and professional create a culture where everyone feels valued and empowered. Our work is highly dynamic and our workplace thrives on flexibility, offering you the opportunity to shape your professional journey in line with your unique needs and aspirations. We Offer Flexible Working Arrangements: We recognise that flexible working arrangements can assist employees in maintaining a healthy work/life balance. Flexible working arrangements offered to our staff include, revised starting and finishing times, part time hours, working from home and time in lieu. Training, Development and Career Progression Opportunities: We provide training opportunities for career growth through internal and external programs. Parental Leave: Permanent full time or part time employees are entitled to generous parental leave provisions including primary, secondary and grandparent leave. Social Club Membership: The Social Club creates opportunities for staff to interact with each other. Employees can join the social club and enjoy access to a wide range of social and recreational activities and discounts. Employee Assistance Program: A free confidential offsite counselling program is available for employees and their immediate family members (living in the employee''s household) to use at any time during or outside work hours. #J-18808-Ljbffr
Job Title
Customer Experience Officer - Casual