Job Title

Normet is a global leader in advanced solutions for underground mining and tunnelling and civil engineering projects. We believe our passionate team of 1,800 professionals in over 50 locations in 30 countries, are the heart and soul of our company, we aim to provide everyone with opportunities to reach their full potential, valuing the differences of diverse backgrounds and experiences. Were growing, and were looking for an experienced Senior Spare Parts Sales Coordinator to join our team and play a key role in strengthening our parts operations and supporting our customers across Australia. As the Senior Spare Parts Sales Coordinator, youll take ownership of managing customer enquiries, quotations, and sales orders for spare parts, ensuring accurate information, timely supply, and seamless communication across customers, warehouse, procurement, and field service teams. Youll also provide coaching, technical guidance, and daytoday oversight to Spare Parts Sales Coordinators, helping build capability, consistency, and confidence across the team. This is a handson, fastpaced role suited to someone who thrives on problemsolving, technical detail, and building strong internal and external relationships. What you''ll be doing Act as the escalation point for complex or highimpact spare parts enquiries, ensuring issues are resolved efficiently and aligned with business priorities. Identify, quote, and process parts orders accurately in the ERP system (Microsoft Dynamics 365), following Normet processes. Coach and support Spare Parts Sales Coordinators in interpreting parts manuals, engineering drawings, and technical documentation to improve accuracy and capability. Oversee the teams delivery of accurate lead times, availability, and pricing, ensuring decisions support commercial and margin objectives. Follow up on open quotes to drive conversion and customer engagement. Maintain strict updates on customer backorders, improving service levels and DIFOT, and providing regular reporting. Build strong relationships with customers, service technicians, suppliers, and internal teams. Work closely with warehouse and procurement to confirm availability, replenishment, and order status. Mentor coordinators to strengthen crossdepartment communication and operational alignment. Support coordination between sales, service, and engineering teams to ensure smooth communication flow. Assist in stock control activities, including slowmoving and obsolete parts management and maintain accurate order, pricing, and customer data in ERP and CRM systems. Provide urgent afterhours spare parts sales support on predetermined roster. Provide strategic oversight of nongenuine spare parts sourcing, coaching coordinators on supplier evaluation and procurement processes while working closely with supply chain to uphold quality, compliance, and pricing standards. What you''ll bring 4+ years in spare parts coordination or internal sales (mining/heavy equipment ideal) Strong technical aptitude; ability to interpret drawings and parts manuals Experience with ERP systems (Dynamics 365 preferred) Proven ability to coach, mentor, and support team members Excellent communication, customer service, and problemsolving skills Strong attention to detail and ability to work under pressure Solid understanding of logistics, procurement, and supply chain processes Mechanical or automotive trade background or industry experience preferred, supporting confident guidance on technical enquiries and part identification Excellent communication and customer service skills, with a proactive and solutionfocused approach. Selfdriven and results orientated with a high attention to detail and strong organisational skills. Flexibility to be part of the afterhours spare parts sales roster. The successful candidate must have full working rights in Australia, be able to pass a preemployment medical, and obtain a National Police Clearance before commencement. What We Offer Fulltime permanent position Monday to Friday, approximately 8am - 4pm. Thrive Employee Benefits Program perks, discounts, and cashback incentives to support your wellbeing. We Care Engagement Survey your voice matters, and we take action on whats important to you. Tenure & Team Player Awards celebrating your contributions and alignment with our values. Employee Assistance Program confidential support for you and your family. Supportive Team Culture a workplace where collaboration and connection thrive. Training & Development access to global programs to help you grow professionally. Free Onsite Parking making your day just a little easier. Ready to Make an Impact? Step into an exciting role where youll lead the charge on complex spare parts sales enquiries, own the customer experience endtoend, and support the Spare Parts Sales team through handson coaching and technical expertise. Apply today and become part of our journey. We thank all applicants for their interest, however only shortlisted candidates will be contacted. Unlock job insights Hirer responsiveness Salary match Number of applicants Prepare for application Which of the following statements best describes your right to work in Australia? Are you willing to undergo a preemployment medical check? Do you have a current Police Check (National Police Certificate) for employment? What''s your expected annual base salary? How much notice are you required to give your current employer? Manufacturing, Transport & Logistics 1,001-5,000 employees Normet is headquartered in Finland and is a worldleading, innovative global technology company. We define the future of underground operations in mining, tunnelling, and civil engineering projects, helping our partners increase safety, sustainability, and productivity throughout the lifecycle of their projects. We manufacture underground equipment and applications and provide aftermarket services, construction chemicals, and rock support products and expertise for customer processes in underground mining and tunnelling as well as for civil construction industries. Normet employs over 1,800 professionals and operates globally in over 50 locations and 30 countries. Perks and benefits "Thrive" - Employee Benefits Platform Team Player Awards "WeCare" - Employee Engagement Survey Professional Development "Shine Academy" - Online Learning Platform Long Service Awards Featured jobs Tools and Parts Sales Total Rockbreaking Solutions Kewdale, Perth WA 15d ago Parts Interpreter Kewdale, Perth WA 20d ago PARTS INTERPRETOR/SHOWROOM SALES BEACON EQUIPMENT Canning Vale, Perth WA 29d ago Researching careers? Find all the information and tips you need on career advice. Normet is an equal opportunity employer cultivating a positive, diverse, safe, and supportive workplace environment. We provide a culture that welcomes individuals from all backgrounds and values their unique perspectives, experiences, and talents. We encourage applications from individuals of all backgrounds and experiences inclusive of Aboriginal and Torres Strait Islander peoples. Come and share your courage to shine with us! #J-18808-Ljbffr