Job Title

$65000-80000 + Super | 5-Day Work Week (36 hours)Monday FridayAbout UsResolute is a Veteran Owned & Operated psychiatric service dedicated to improving the mental health of our Defence personnel and Veterans across Australia.The RoleWe are seeking a passionate and enthusiastic Senior Medical Receptionist to lead our front-of-house and administrative functions and support the smooth day-to-day operation of the practice.This role plays a key part in delivering a respectful, professional, and compassionate client experience. Working closely with the Practice Manager, clinicians, and advocacy teams, you will provide senior reception oversight, coordinate client and patient administration, and help ensure clinical and administrative workflows operate efficiently.This is a full-time, Monday to Friday role, suited to someone who thrives in a structured healthcare environment and takes pride in being the steady, capable presence at the centre of the practice.Key ResponsibilitiesLead front-of-house operations and deliver a high standard of client serviceManage patient enquiries, referrals, onboarding, and appointment coordinationSupport clinical and administrative documentation processesMaintain accurate and up-to-date records in CRM and practice systemsProvide senior reception oversight and support to the Practice ManagerAssist with billing, accounts follow-up, and general practice administrationLiaise with clinicians, advocates, veterans, and families to support the client journeyIdentify and contribute to improvements in reception processes and systemsWhy Join Resolute?Meaningful work make a genuine difference supporting veterans and their familiesStable full-time role Monday to Friday, no shift workSupportive team culture collaborative, respectful, and purpose-drivenWellbeing support access to Employee Assistance Program (EAP)Competitive salary aligned to experience and seniority, paid above AwardVeteran-led organisation values-driven and informed by lived experienceAbout YouYou are a calm, organised, and professional senior receptionist who:Has 35+ years experience in medical reception or healthcare administration, ideally in a senior or lead roleIs confident managing front-of-house operations in a clinical environmentCommunicates clearly, professionally, and with empathyIs highly organised and comfortable managing competing prioritiesHas strong attention to detail and understands the importance of accuracy and privacyIs confident using CRMs, booking systems, and Microsoft Office toolsEnjoys working collaboratively and supporting leadership without needing full ownershipIs motivated by purpose and values respectful, Veteran-centred serviceCurrent National Police Clearance (or willingness to obtain)Eligibility to work full-time in AustraliaHow to ApplyIf this role sounds like a good fit, wed love to hear from you. Please apply via Seek with your resume and a brief cover letter.Application Instructions (Please Read Carefully)To be considered for this role, you must complete all of the following:1. Video ApplicationRecord a short video (23 minutes) explaining why you want this role and what motivates you to work with those who serve.Submit a written cover letter (1 page maximum) that demonstrates your writing ability.Do not use AI tools (e.g. ChatGPT, Grammarly AI, Jasper, etc.) to generate your cover letter.Applications that show signs of AI usage will be treated as incomplete and not considered.ResumeAttach your most recent resume.National Police ClearanceProvide a valid National Police Clearance, or evidence you have applied for one.Must have full Australian working rights (Australian citizen, permanent resident, or valid work visa).Important: Applications without both a video and a cover letter will not be reviewed or contacted.Your application will include the following questions:How many years'' experience do you have as a medical receptionist?Which of the following statements best describes your right to work in Australia?How many years'' experience do you have in the healthcare services industry?Do you have a current Police Check (National Police Certificate) for employment?How many years'' experience do you have as a support coordinator?Which of the following medical practice management software do you have experience with?Which of the following Microsoft Office products are you experienced with?Do you have customer service experience? #J-18808-Ljbffr