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Select how often (in days) to receive an alert:At Medibank weve recently unified our health services under one brand Amplar Health.With over 1000 employees, our nurses, GPs and other amazing allied health professionals our focus is on improving healthcare experiences and championing greater access, choice, and control for people in Australia when it comes to managing their health. Make a Real DifferenceEvery Day Are you passionate about improving lives through exceptional customer service? Join Amplar Home Health Welcome Team as a Customer Care Coordinator and become the friendly, reliable voice our clients count on.Youll be the first point of contact for our valued customers and stakeholdershelping to connect people with the care they need.In this frontline role, youll deliver empathetic, timely support and ensure smooth coordination across our programs. Youll work independently and as part of a tight-knit team that values collaboration and compassion. What Youll DoHandle incoming queries via phone, email, fax, and digital channelsPerform admin and data entry tasks using Microsoft Office and our internal systemsUpdate client records, liaise with clinical staff, and track referralsProvide accurate info on Amplar Home Health programsMake outbound calls to welcome new clients and follow up on referral requests7-day rotating roster (Shifts between 7am8pm SA time)Includes 1-2 weekend shift per fortnightPenalty rates for late shifts, weekends, and public holidaysWork from one of our offices (Adelaide, Sydney, Melbourne, Brisbane) or enjoy the flexibility of working from homeYou could be great for this role if you have:Acustomer-first mindset, with a passion for helping othersExperience inphone-basedcustomer service; clinical or medical admin experience is a plusAre a strong communicator and are resilient, empathetic, and calm under pressureComfortable juggling priorities in a fast-paced environmentConfident usingMicrosoft Officeand multiple systemsLearn more about Amplar Health atYourself. Belong HereWere committed to a workplace where everyone feels safe, supported, and free to be themselves. By embracing diverse perspectives, we challenge the status quo and uncover better ideas. You can confidently bring your whole selfbecause your unique voice is what makes us stronger.We welcome and encourage applications from people of all backgrounds, identities and lived experiences, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, LGBTQIA+ communities, people with disability, neurodivergent people, and carers.Our employee networks create space for connection, advocacy and allyship. We offer flexible ways of working to support inclusion, accessibility and wellbeing.Amplar Health strongly encourages employees to be immunised against serious diseases. Dependent on your role, you may be asked to declare your vaccination status and/or provide evidence. #J-18808-Ljbffr