Job Title

Support Engineer (Level 2)Tickbox is hiringWe''re looking for a strong, hands on Level 2 Support Engineer who knows their way around modern Microsoft environments and enjoys solving problems properly, not just closing tickets.We''re after someone already confident working across Microsoft 365, Azure, Entra ID, Intune, endpoints, servers and basic networking, who can take ownership of issues and see them through end to end.This is a busy MSP environment where no two days look the same and you''ll get exposure to a wide range of customers and technologies. If you like variety, autonomy, and the satisfaction of getting to the bottom of problems, you''ll fit right in.What you''ll be doingHandle Level 2 and escalated tickets, resolving issues end to endSupport and guide the Level 1 team when neededSupport Microsoft 365 and Azure environments including Exchange Online, SharePoint, Teams, Entra ID, Intune and DefenderPerform backend configuration, troubleshooting and improvements, not just service requestsBuild, maintain and improve SOE images and device deployments via Intune and AutopilotManage endpoint policies, device management and security configurationsTroubleshoot Windows desktop and server environmentsMaintain backups, patching, and overall system healthMonitor and action Microsoft Defender alerts, security incidents and vulnerability findings, including remediation and risk reductionPerform basic network troubleshooting across switches, firewalls, VPNs and access pointsAssist with project work such as migrations, rollouts and modernisation activitiesMaintain clear documentation and keep tickets updated with accurate notes and outcomesCommunicate confidently with customers and internal teamsAbout youYou''re practical, dependable and comfortable working independently. You take initiative, think things through, and don''t wait to be told what to do.You troubleshoot properly, take ownership, and finish what you start. You''re comfortable jumping between different customers and environments without losing momentum, and you enjoy the pace and variety that comes with MSP work.Requirements4 plus years experience in an MSP or service desk environmentStrong hands on experience with Microsoft 365, Azure, Intune and Entra IDExperience with Conditional Access and endpoint security controlsSolid knowledge of Windows desktop and basic server administrationExperience with Autopilot and modern device provisioningComfortable with networking fundamentals and troubleshooting switches, firewalls and VPNsExperience with backup platforms, monitoring tools, RMM and PSA systemsBasic PowerShell skillsStrong troubleshooting and customer communication skillsAble to manage multiple priorities and maintain well documented ticketsFull working rights in AustraliaWhat you''ll getHybrid working model with two days in our Melbourne office and three days from home, with occasional site visits when requiredExposure to a wide range of customers, technologies and projectsA supportive team environment where everyone helps each other and puts customers firstReal ownership and opportunities to grow your technical depthIf you''re a solid Level 2 engineer who takes pride in doing the job properly and wants to be part of a team that values quality over shortcuts, we''d love to hear from you.For more info about us, visit: Location Melbourne, Victoria (Hybrid) Department Tickbox Employment Type Full-Time Minimum Experience Experienced