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Established in 2004, OLIVER is the world''s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.As a part of The Brandtech Group, we''re at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.Role: Social Media Operations ManagerLocation: Sydney, AustraliaAbout the role:This is an opportunity to join OLIVER award-winning in-house studio embedded with a global technology client, as a Social Media Ops Manager delivering seamless operational excellence and expert stakeholder management for our Social Media team across global markets.You''ll be the diplomatic bridge between demanding stakeholders and agency teams, ensuring smooth collaboration while maintaining exceptional service standards. Based in Australia with flexible working arrangements, you''ll coordinate across multiple time zones focusing primarily on Asia markets, transforming potential friction into productive partnerships. Your calm demeanor and solution-focused approach will keep stakeholder relationships on track while you orchestrate the operational excellence that powers world-class social media programs.You''ll be the strategic operations partner and stakeholder champion behind high-performing social media programs that reach millions globally. Working at the intersection of operational excellence, diplomatic stakeholder management, and social media expertise, you''ll translate complex stakeholder demands into streamlined processes while supporting agency teams to excel their delivery. We''re looking for someone who thrives under pressure, finding elegant solutions that satisfy demanding stakeholders while keeping teams motivated and productive. Success means seamless coordination that enables operational and strategic excellence, with stakeholders who feel heard and agencies that can deliver their best work.What you will be doing:Act as the primary liaison with stakeholders, particularly in Australia, maintaining calm professionalism under pressureAnticipate stakeholder needs and proactively address concerns before they become problemsIdentify operational bottlenecks and present alternative solutions to stakeholders, facilitating smooth project deliveryDiplomatically manage expectations while advocating for realistic timelines and agency capabilitiesShield agency teams from unnecessary stakeholder pressure while ensuring all legitimate needs are metOrchestrate global collaboration across multiple time zones, with particular focus on Asia-based stakeholder coordinationDevelop, maintain and lead Rhythms of Business (ROBs), creating structure that accommodates demanding stakeholder requirements. Coordinate meeting logistics across global time zonesTransform stakeholder feedback and agency concerns into actionable solutions and process improvementsLead deck preparation for Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs), ensuring stakeholder priorities are clearly representedPresent confidently in meetings, representing both stakeholder interests and agency capabilities with balanced advocacyAnalyze social media insights and identify optimization opportunities that address stakeholder goalsManage supplier relationships, monitoring scope delivery and clearly communicating any concerns or delaysTransform meeting discussions into clear action items that balance stakeholder urgency with realistic delivery timelinesWhat you need to be great in this role:A track record demonstrating exceptional stakeholder management skills, with proven ability to work with demanding clients while maintaining positive relationshipsNatural diplomacy and emotional intelligence, with the ability to remain calm and solution-focused under pressureExpertise in managing expectations while advocating for team capabilities and realistic timelinesExperience working across global time zones, particularly with Asian markets and stakeholdersA talent for identifying potential issues early and presenting alternative solutions proactivelyThe ability to act as an effective intermediary, translating between stakeholder needs and agency capabilitiesStrong presentation and communication skills, with confidence representing multiple perspectives in complex meetingsExperience with supplier relationship management and navigating competing prioritiesAn eye for social media trends and optimization opportunities that align with stakeholder objectivesQualifications: Formal degrees are welcome but not required. Equivalent experience counts. Experience can be gained through work, study, volunteering, or self-directed learning.Passion for and inquisitive about AI and new technologiesUnderstanding and knowledge of AI tools is beneficial, but ability to learn and digest benefits and features of AI tools is criticalReq ID: 16308#LI-DB1 #LI-Remote Our values shape everything we do:BeAmbitiousto succeedBeImaginativeto push the boundaries of what''s possibleBeInspirationalto do groundbreaking workBealways learningand listening to understandBeResults-focused to exceed expectationsBe actively pro-inclusive and anti-racist across our community, clients and creations OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission,embedding sustainability into every department and through every stage of the project lifecycle.