Job Title

Kinetic IT are hiring an Associate Systems Engineer to join our team based in Cairns QLD supporting their end-users through onsite remote and field services work. This role is hands-on and suits someone who enjoys variety solving technical issues and getting out to different customer sites.Youll be working across Windows Apple endpoint management airport technologies hardware support and contributing to project and uplift activities. Some domestic travel is required and youll be backed by a supportive and collaborative KIT crew. This role does require someone that enjoys working autonomously whilst still contributing remotely as part of a wider national team.Responsibilities will include:Providing onsite and remote desktop support across Windows 10/11 O365 and common workplace applicationsTroubleshooting PC hardware peripherals printers Apple/Mac devices and basic networking issuesSupporting Active Directory user administration and endpoint management (SCCM/Intune)Assisting with Citrix and virtual desktop environmentsParticipating in field services including site visits equipment installs break-fix work and small project tasksContributing to deployments/rollouts documentation asset updates and knowledge articlesDelivering a professional customer-focused service experienceWhat youll bring to the table:Experience or strong interest in desktop/field supportKnowledge across Windows 10/11 Office 365 AD group policy basics SCCM/Intune PC hardware imaging peripherals Apple/Mac support.Some basic networking (DNS/DHCP/Wi-Fi) Citrix is desirable.Strong communication and customer service skillsA proactive hands-on attitude with willingness to learnValid drivers licence and Australian Citizenship is required.Ability to travel as requiredAbout Kinetic ITKinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.Be You Create the FutureAt Kinetic IT were driven by a shared passion for technology customer success and community impact.With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.The Kinetic IT DifferenceGrowth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.Advance your career Access new roles via our internal Opportunity Marketplace careers hub.Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needsCelebrate together Social events cultural celebrations end-of-year functions DEI belonging events and more.Wellbeing matters Health and wellness resources and events free skin and health checks free flu shots tailored leave and support options free and confidential EAP and access to Fitness Passport.How To ApplyWork with us as we bring technology to life. Apply today or send your CV direct to .You can learn more about our culture and crew online at .Required Experience:ICAbout The Role.Kinetic IT are hiring an Associate Systems Engineer to join our team based in Cairns QLD supporting their end-users through onsite remote and field services work. This role is hands-on and suits someone who enjoys variety solving technical issues and getting out to different customer sites.Youll be working across Windows Apple endpoint management airport technologies hardware support and contributing to project and uplift activities. Some domestic travel is required and youll be backed by a supportive and collaborative KIT crew. This role does require someone that enjoys working autonomously whilst still contributing remotely as part of a wider national team.Responsibilities will include:Providing onsite and remote desktop support across Windows 10/11 O365 and common workplace applicationsTroubleshooting PC hardware peripherals printers Apple/Mac devices and basic networking issuesSupporting Active Directory user administration and endpoint management (SCCM/Intune)Assisting with Citrix and virtual desktop environmentsParticipating in field services including site visits equipment installs break-fix work and small project tasksContributing to deployments/rollouts documentation asset updates and knowledge articlesDelivering a professional customer-focused service experienceWhat youll bring to the table:Experience or strong interest in desktop/field supportKnowledge across Windows 10/11 Office 365 AD group policy basics SCCM/Intune PC hardware imaging peripherals Apple/Mac support.Some basic networking (DNS/DHCP/Wi-Fi) Citrix is desirable.Strong communication and customer service skillsA proactive hands-on attitude with willingness to learnValid drivers licence and Australian Citizenship is required.Ability to travel as requiredAbout Kinetic ITKinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace Cloud Cyber Security Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.For more than 25 years weve partnered with some of Australias most important organisations helping them deliver essential services relied upon by our communities including government critical infrastructure education law enforcement defence emergency services utilities and transport.Be You Create the FutureAt Kinetic IT were driven by a shared passion for technology customer success and community impact.With over 1500 talented people working across Australia we deliver world-class capabilities with a local touch helping shape the future of tech here and beyond.We value individuality and foster an inclusive culture where youre safe to be your best real self. We tackle challenges together celebrate success together and make sure everyone feels valued supported and proud of the work they do.As an equal opportunity employer we welcome people of all abilities backgrounds cultures and genders. Were proud to be an Indigenous and Veteran-friendly employer.The Kinetic IT DifferenceGrowth-focused culture Formal training mentoring vendor exam support communities of practice and regular development reviews.Advance your career Access new roles via our internal Opportunity Marketplace careers hub.Flex your work Hybrid options flexible hours mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needsCelebrate together Social events cultural celebrations end-of-year functions DEI belonging events and more.Wellbeing matters Health and wellness resources and events free skin and health checks free flu shots tailored leave and support options free and confidential EAP and access to Fitness Passport.How To ApplyWork with us as we bring technology to life. Apply today or send your CV direct to .You can learn more about our culture and crew online at .Required Experience:ICKey SkillsMac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,TroubleshootingEmployment Type : Full-TimeExperience: yearsVacancy: 1Create a job alert for this searchDesktop Support Engineer Cairns, Australia #J-18808-Ljbffr