Job Title

Company DescriptionAccor is the world''s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.This 4-star property, Mercure Melbourne Southbank, welcomes all guests, whether for business or leisure, short or long stay. Offering the ultimate location on the doorstep of the stunning Yarra River and next door to iconic landmarks Queen Victoria Gardens, National Gallery of Victoria, Flinders Street, Collins Street and hidden alleyways, it''s the perfect base for any stay and to work.The hotel features 24 hour reception, 275 spacious and modern accommodation rooms, each with kitchenette, air conditioning, free WiFi, tea and coffee facilities and bathroom amenities for ultimate convenience.Job DescriptionBe part of the excitement of Accor family, with limitless career opportunities and incredible benefits. WWe are seeking energetic and enthusiastic Part TimeGuest Service Agentto ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.What will you be doing?Deliver service excellence, from check in to check out and everywhere in betweenComplete a wide variety of front office tasks, which willensure that every day is different from selling the hotel''s facilities to taking reservations and maintaining guest accountsProvide passionate, knowledgeable and friendly service to external and internal guests at all timesAnswer all telephone calls in a professional manner according to brand standardReconcile cashier floats at the completion of each shift.Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty programQualificationsYour Skills and experience include:Previous customer service experiencein a Hotel environmentStrong knowledge of computer systems including Microsoft Office and preferably in Opera CloudThe ability to work under pressure, multitask and think on your feet to quickly resolve issues is requiredStrong communication skills and pride in personal presentationA genuine customer service focus and a strong dedication to alwaysmaking our guest''s smile during their stayValid Australian working rightsValid RSA or willingness to obtain prior to startingFlexibility to work across a 7-day roster, mornings, afternoons and eveningsAdditional InformationWhat''s in it for youAn opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorAbility to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel OperationWork alongside passionate industry professionalsBe mentored by experienced Accor Hospitality professionals who want to see you succeed! #J-18808-Ljbffr