Job Title

Company DescriptionAre you passionate about hospitality and delivering unforgettable guest experiences? Look no further! Novotel Sydney City Centre is seeking an enthusiastic full-time Guest Service Agent to be the face of our hotel and create lasting impressions for our guests.Who We Are:Accoris the world''s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.Job DescriptionWhat will you be doing?Deliver service excellence, from check in to check out and everywhere in betweenComplete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel''s facilities to taking reservations and maintaining guest accountsProvide passionate, knowledgeable and friendly service to external and internal guests at all timesAnswer all telephone calls in a professional manner according to brand standardReconcile cashier floats at the completion of each shiftEnsure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty programQualificationsYour skills and experience include:Previous customer service experience in a Hotel environmentStrong knowledge of computer systems including Microsoft Office and preferably in Opera CloudThe ability to work under pressure, multitask and think on your feet to quickly resolve issues is requiredStrong communication skills and pride in personal presentationA genuine customer service focus and a strong dedication to always making our guest''s smile during their stayAvailability to work 38 hours per week on a rotating roster including mornings, afternoons, weekends and overnight shifts (as requested)Valid Australian working rightsAdditional InformationWhat''s in it for youAn opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorAbility to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel OperationWork alongside passionate industry professionalsBe mentored by experienced Accor Hospitality professionals who want to see you succeed!Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you''re welcome to let us know. #J-18808-Ljbffr