Job Title

OverviewAs a Booking Co-Ordinator in Customer Care, you will be at the forefront of our sales efforts, working closely with our customers to ensure a seamless and personalized experience. You will play a key role in the customer journey by proactively engaging with clients, booking seating assessments, and coordinating with our Customer Care team.Our Booking Co-Ordinator plays a key part in the customer journey, booking seating assessments with clients, and forming part of the front line of inbound call answering along with the Customer Care team.ResponsibilitiesAnswering telephone calls and emails from our customers in a timely mannerBooking seating and FloorBed assessments into the relevant product specialist''s diaryWorking closely with the product specialist team and ISC colleagues to ensure most efficient use of PS''s dayOccasionally outbound calls and emails may be required to customers to promote assessmentsProcessing credit card expenses for product specialistsGeneral support for sales teamKey goals and KPIsAssessment bookingsMissed call rateQualifications and trainingIt is desirable that the postholder has:Qualification to A-level standard or equivalentExperience and knowledgeIt is desirable that the postholder has:Customer service experienceRelevant product and industry knowledgeDesirable previous experience of managing diariesSkills and abilitiesIt is essential that the postholder has:Effective and confident telephone skills, with an excellent level of EnglishA good understanding of geographical areas across the countryAbility to learn to use internal diary systems and Google mapsAbility to calculate travel time accurately between locationsAbility to work effectively in a teamGood ICT skillsOther requirementsIt is essential that the postholder has:Attention to detail, with good planning and organisational skillsDrive and enthusiasmPositive, confident and determined approachContinuous improvement mindsetFull driving licenceEssential Skills for Making a DifferenceWe take health and safety seriously and expect our team members to adhere to our policies. Our employees are ambassadors of our company, promoting our brand with a positive image. We live and breathe our core values of insight, determination, and integrity, delivering on our mission statement and promoting our company''s long-term vision. Adhering to high-quality and regulatory standards is essential at Accora.Our Commitment to Supporting YouAt Accora, we prioritize our employees'' personal and professional development by offering training activities, on-the-job training, in-house and external training courses. We believe in investing in our employees and providing them with opportunities to grow and develop within the company. We offer a competitive salary, comprehensive benefits package, and a supportive and inclusive work environment.Celebrating Diversity: Why It Matters to UsWe are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.Free hot/cold drinks and snacks etc.Annual leave: 25 days per year + public holidaysCompetitive salaryPrivate medical healthcare coverTraining and development opportunitiesAbout AccoraWe are a dynamic and innovative company dedicated to designing and manufacturing assistive medical devices that enhance the lives of people who require extra support due to age, disability or injury. Our team is passionate about creating products that enable individuals to live as fully and independently as possible, with safety and comfort at the forefront of our design philosophy.This is a fantastic opportunity for an individual who is committed to making a positive impact in the lives of others and who shares our values of insight, determination, and integrity.If you are passionate about creating products that improve the lives of others and are looking for an exciting new challenge, we encourage you to apply for this role. To learn more about our company and the products we create, please visit our website at www.accora.careWe take the protection of your personal data seriously and process it in accordance with GDPR and relevant data privacy laws. By applying, you consent to us processing your data for recruitment purposes. Your personal data will be securely stored and not shared with third parties without your consent. You have the right to access, correct, or delete your data. To do so, contact us at [email protected] #J-18808-Ljbffr