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Company DescriptionAcknowledge Education is entering an exciting new chapter. With a refreshed leadership team and a renewed focus on innovation, growth, and student success, we are building on our 139-year legacy to shape the future of higher education and VET in Australia.We deliver programs across health & community services, social work, engineering design & construction, hospitality, and the Victorian Certificate of Education (VCE), with campuses in Melbourne, Sydney, Perth, Brisbane, and Adelaide. Each year we support more than 8,000 students to achieve their goals.Now, under new leadership, we are strengthening our academic vision, deepening industry connections, and investing in our people. If you''re looking to make an impact in an organisation with momentum, this is the right time to join us.Job DescriptionAt Acknowledge Education, our students are at the heart of everything we do. As a Student Progress Officer, you''ll play a key role in helping students stay on track with their studies and achieve their goals. You''ll work directly with students, academic staff, and student services teams to identify challenges early, provide meaningful support, and ensure every student has the best chance of success.The RoleThis is a handson student support role where no two days look the same. You will :Monitor student progress and identify those at risk of falling behindConduct intervention meetings, developing tailored action plans with studentsProvide advice on course variations and enrolment adjustmentsKeep accurate, compliant records to support regulatory requirements across VET and Higher EducationCollaborate with academic, wellbeing, and student services staff to ensure a coordinated approachEscalate complex cases to your Team Leader and contribute to continuous improvement of our processesQualificationsYou''ll thrive in this role if you are organised, proactive, and passionate about student success. To be effective, you''ll bring :Experience in student support, case management, or academic administrationUnderstanding of course progress monitoring, interventions, and compliance in VET or Higher EducationStrong communication and interpersonal skills to engage students from diverse backgroundsConfidence in managing a busy caseload and meeting deadlinesProficiency in student management systems and Microsoft OfficeA professional and compassionate approach when handling sensitive mattersAdditional InformationWhy join AENow is the perfect time to join Acknowledge Education. With a refreshed leadership team and a renewed focus on innovation and growth, we''re building something special and you can be part of it.Opportunities to grow within the organisation$1,500 annual professional development allowanceIncredibly committed and supportive team of studentcentric professionalsHealth insurance discounts through BupaBe part of a fastmoving, agile private provider where decisions turn into action quicklyAcknowledge Education is part of UP Education group a leading education provider : about your identity help us appreciate the diversity of individuals looking to work with us, ensuringwe''reattracting applications from people with identities and perspectives that are as diverse as our students.We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment. #J-18808-Ljbffr