Job Title

We are seeking a mid to senior-level resource (minimum 5 years'' experience) to join our team and deliver Level 2 and Level 3 support and enhancements for Microsoft Dynamics 365 Customer Service and the Power Platform (Power Apps, Power Automate, Power Portal). The role involves providing highquality support, troubleshooting, and implementing enhancements in line with ITIL4 best practices and ISO27001 standards.About UsAtAkkodis, we believe that we must go beyond what is possible to make incredible happen. We pride ourselves on a culture of trust where you have the autonomy to own your decisions and the support you need to achieve your ambitions. When it comes to a career atAkkodis, you are in the driving seat.Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Consulting, Solutions, Talent, and Academy services. Headquartered in Switzerland and part of the Adecco Group, Akkodis is a trusted tech partner to the world''s industries.Key ResponsibilitiesProvide Level 2 and Level 3 support for Dynamics 365 Customer Service and Power Platform solutions.Diagnose and resolve complex technical issues, ensuring minimal disruption to business operations.Develop and implement enhancements, including Power Apps (Canvas & Modeldriven), Power Automate flows, and Power Portal configurations.Collaborate with business stakeholders to gather requirements and deliver solutions aligned with organisational goals.Maintain and optimise integrations with Dataverse, SharePoint, Azure services, and other enterprise systems.Ensure compliance with ITIL4 processes for incident, problem, and change management.Adhere to ISO27001 security standards, ensuring data integrity and confidentiality.Participate in continuous improvement initiatives and contribute to solution design and architecture discussions.BenefitsRemote work flexibility across AustraliaOpportunities for professional growth, certifications, and learningCollaborative, innovative team cultureCompetitive compensation and benefits #J-18808-Ljbffr