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At Aphex (aphex.co), we believe the best way to improve construction delivery is to give people the tools and time to do their jobs. That''s why we''re on a mission to transform how major projects plan, communicate and track their work. Forget the endless spreadsheets, whiteboards, and outdated systemsour tools bring clarity and visibility to every corner of the project, empowering anyone on site to plan and communicate with ease.Our customers are the industry''s giantsbuilding the tunnels, roads, bridges, and skyscrapers that define our cities. Our users are the engineers and project managers who breathe life into these projects. Major contractors like Acciona, CPB Contractors, John Holland, BMD, Seymour Whyte, and McConnell Dowell use Aphex to deliver their projects ranging from $50 million to multibillion dollar mega projects.We''re the marketleading solution in both Australia and the UK. Since launching in the UK in 2019, we''ve transformed how major contractors plan and build projects. When we expanded to Australia in 2022, we quickly became the goto platform for major infrastructure and building projects. Today, we''re supporting teams building the roads, rail, tunnels, hospitals and buildings that millions of people will use every day.We''re tackling an industry that drives 10% of global GDP yet has seen productivity decline for 20 years. It''s time for change.RoleAs Customer Success Lead at Aphex, you''ll own our proven Land & Expand Engine across Australia, leading a team of 5 who help major contractors transform how they plan and deliver projects. You''ll be the person who turns projectlevel wins into enterprisewide adoption, and who builds the team that makes it happen at scale.At Aphex, we believe deeply that we are in the business of successful construction project delivery. As a Customer Success Lead, you''ll embody this philosophy, owning customer relationships, guiding adoption across projects, and ensuring teams realise the full value of Aphex. You''ll also play a key role in mentoring and developing our Customer Success Associates and Managers.In this role, you won''t just run the playbook. You''ll evolve it for the AU market and shape how we grow across APAC. For someone ambitious, skilled, and ready to lead, it''s the perfect moment. We''ve built the foundation and there''s plenty of open field for you to run in.Key ResponsibilitiesLead and develop your team: Coach and grow a team of 5 CSMs, helping them master deployments, planning routines, and the user activation journey that multiplies the value Aphex delivers.Own customer outcomes: Drive adoption, retention, and expansion across your portfolio. The weekly planning sessions your team establishes are what separate good projects from great ones. You''ll make sure that''s happening consistently.Drive the Land & Expand Engine: Work closely with our AU sales team to turn successful projects into enterprisewide rollouts. You''ll understand how project success creates momentum across entire organisations, and you''ll build the systems to capture it.Shape our AU playbook: Identify what''s working, what''s not, and what needs to change. Propose better ways of working and make them a reality.About YouQualities we''re looking for:Proven experience leading and developing a customer success or account management teamA track record of guiding adoption, retention, and expansion in a B2B SaaS environmentSolid commercial instincts. You understand how CS drives revenue growth.Ability to build relationships with senior stakeholders and navigate complex enterprise accountsA genuine interest in helping both your customers and your team succeedComfort with ambiguity and a dynamic, evolving environmentNice to have (but not essential)Experience in construction, infrastructure, or adjacent industriesFamiliarity with project delivery or planning methodologiesExperience scaling CS teams or processes in a growthstage companySome experience or knowledge of construction is a bonus but is trumped by coaching ability and eagerness to learn every day of the week.What we offerA highperforming team: Be part of and contribute to a genuinely collaborative and motivated teamFlexibility: Remotefirst working with access to a convenient WeWork officeThe right tools: A sweet MacBook Pro setup and a cuttingedge tech stackGenuine development: Ongoing training, learning, and coaching to get better every day (including a training allowance)A focus on culture: At Aphex, we are focused on making real impact, together, and strive to walk the talk on that every dayGrowth opportunities: As Aphex scales across new markets, your career can scale with itAnnual offsite: In 2025 our team met for a week in Da Nang, Vietnam you''ll need to join us to see where we have planned in 2026!Equal Employment Opportunity (EEO) StatementOur company does not discriminate in employment on the basis of race, color, religion, gender identity or expression, national origin, age, disability, or other nonmerit factors. At Aphex, we believe our team should reflect the variety of perspectives in the world we build for. We''ve noticed that qualified candidates from underrepresented groups sometimes hesitate to apply unless they meet 100% of the listed requirements, while others might apply when meeting just 60%.If you''re excited about Aphex and believe you have the core skills to succeed in this role, we encourage you to apply even if you don''t check every box in the description. Your unique perspective might be exactly what we need. If you need any accommodations during the interview process, please let us know.Application and Interview ProcessApplication review (12 days) with the Christmas break, this will commence on 5th JanuaryVideo questions (async, ~15 min of your time)Interview with hiring manager (3045 min)Meet the team these can often be a few interview stages (4560 min with AE/AM colleagues)References and offer #J-18808-Ljbffr